Supervisor Case Management (Bilingual English and Spanish)

Supervisor Case Management (Bilingual English and Spanish)

Catholic Charities, Building Hope-Esperanza Center is currently seeking a Supervising Case Manager to provide leadership and oversight for program staff, ensuring effective service delivery through supervision, training, and performance management. The role includes managing a caseload, supporting clients with referrals and advocacy, and ensuring accurate documentation and reporting in compliance with funder and agency requirements.

Building Hope Dundalk Support Center is dedicated to serving the residents in Dundalk, Essex, Bayview, and neighboring towns, connecting the community with essential resources and supporting individuals' journeys towards independence.

Schedule : Monday Friday 8 : 30am-4 : 30pm 37.5 hours per week

Job Duties & Responsibilities :

• Leads and manages program staff through effective hiring, orientation, training, supervision, coaching, performance evaluation, and ongoing feedback to ensure high-quality service delivery.
• Oversees all case management operations, ensuring accurate documentation, regular case plan reviews, and compliance with record-keeping standards to support client outcomes.
• Delivers direct services and support, including managing a caseload, providing referrals, and advocating client access to appropriate community resources.
• Collaborates with Case Managers to develop and maintain up-to-date resource lists for health, mental health, substance use, education, and job training opportunities.
• Professionally competent in Spanish and English required, both verbal and written, offering effective communication across diverse populations.
• Dependent on specific funder requirements, provide case management services to a particular client population that may or may not include unaccompanied immigrant children, speakers of a particular language group or groups, immigrant survivors of crime, torture, or other trauma, immigrant and / or non-immigrant residents of a particular zip code or county, or other target populations.
• Interfaces with community partners, including availability to attend pre-scheduled partner or funder meetings offsite.
• Coordinates service referral processes with other programs of Esperanza Center and Catholic Charities and performs client recruitment as needed.
• Other duties as assigned

Education & Experience Requirements :

Requirements & Abilities :

Physical Requirements & Work Environment :

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to :

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer.