Customer Success Manager

Job Description

Job Description

What You Will Be Doing

• Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.
• Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey.
• Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.
• Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers.
• Understand our customers' organizational structure and develop relationships with key business stakeholders.s
• Understand our customers' business and link customer goals to compelling solutions to be delivered.
• Proactively assist in problem resolution, both internally and externally
• Maintain accurate records, including detailed documentation of customer service actions and discussions.
• Escalate issues appropriately to Services, Support, Product, etc.
• Develop compelling recommendations with strong close rates for add-on business.
• Invest in developing both yourself and others, and contribute to organizational efforts as required.

Your Qualifications

A few things we have to offer :

Cleo Communications, LLC is an equal opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law.