Merchant Services Supp Spec

Merchant Services Support Specialist

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities

The Merchant Services Support Specialist is strategically aligned with the Merchant Consultants to deliver a cohesive, first-class experience for the onboarding, training, and continued care of Old Nationals business clientele. The MS Support Specialist coordinates key functionality between the vendor, Old National, and Old Nationals business clientele.

Salary Range : $17.00 / hr - $27.50 / hr. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidates relevant skills and professional experience, educational qualifications, and geographic location.

Key Accountabilities

Onboarding and Training :

• Validate completeness and accuracy of applications, including proper storage of both applications and supporting documentation.
• Collaborate with Vendor's underwriting department for approvals.
• Request credentials and tear sheets, tracking, build welcome email / kit.
• Perform Merchant outreach for welcome, onboarding, and training (including vendor systems and reports)
• Monitor activity on new Merchant accounts.
• Present product demonstrations
• Keys strategic partner applications
• Coordinate all onboarding and training items with all parties, including but not limited to Merchant, Merchants staff, Vendor, and Consultant.

Maintenance and Issue Monitoring :

Retention :

Key Competencies for Position

Makes Decisions & Solves Problems Seeks deeper understanding and takes action.

Compelling Communication Openly and effectively communicates with others.

Delights Clients Continuously seeks and applies knowledge leading to a best-in-class client experience.

Qualifications and Education Requirements

MS Service Support Specialist roles may vary between MS Support Specialist and MS Support Specialist Senior this position may be filled at a higher level depending on the candidates qualifications and relevant experience. Factors may include but are not limited to :