Talent.com
Field Service Specialist

Field Service Specialist

CRRC MALos Angeles, CA, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Essential Duties and Responsibilities :

We are looking for a self-starter Field Service Specialist to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes product reliability and increases profitability.

  • Assist the Field Service Engineer in the testing, commissioning, troubleshooting and warranty support of delivered fleets.
  • Quickly and accurately troubleshoot and diagnose equipment issues and determine what is needed to get the equipment running again.
  • Verify proper hook up of cables completed by other Technicians prior to energizing.
  • Build test fixtures and perform bench measurements.
  • Assist assembly with questions and pretest hardware and wiring checks.
  • Conduct special testing when necessary for engineering.
  • Assist with new personnel training.
  • Ability to design test fixtures and perform bench measurements.
  • Remove and install components and access paneling to perform diagnosis on a frequent basis.
  • Operate and test equipment after repair and make critical component and system adjustments.
  • Complete assigned service reports needed to document parts and labor expenses and repair methodology.
  • Communicate with customers to teach them how to correctly use our equipment and decrease future needs.
  • Perform field modifications and retrofits on delivered equipment throughout the warranty period.
  • Other duties as assigned.

Education and / or Work Experience Requirements :

  • High School Diploma (or GED equivalency); two-year vocational education certificate or equivalent knowledge is preferred.
  • This position requires a minimum of 2 – 3 years of industry-related experience to reach competency.
  • Proven multi-tasking skills able to handle multiple projects simultaneously within a manufacturing environment; work within aggressive timelines collaboratively with cross-functional departments.
  • Demonstrated ability to work as a strong contributor in a team environment on complex projects.
  • Detail-oriented, dependable, motivated, ability to work with minimal supervision.
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
  • Excellent computer proficiency (MS Office – Word, Excel and Outlook).
  • Experience with or knowledge with High voltage up to 700V DC and proficient use of electrical test equipment. (Voltmeter, Oscilloscope, etc.)
  • Experience in creating test plans and test specifications for safety critical systems, test techniques recommended by the railway safety standards is an asset (EN 50126, EN 50128, EN 50129).
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
    • serp_jobs.job_alerts.create_a_job

    Field Service Specialist • Los Angeles, CA, US