Customer Service Representative

Ready to kickstart your career? Join our team as a Full Time Customer Service Rep in Adams, MA! Here, you'll dive into the heart of customer interactions and problem-solving. As a key player, you'll prepare quotes that make a difference, all while providing top-notch inside sales support.

This role is onsite, meaning you'll get to collaborate with your awesome coworkers face-to-face, fostering a relaxed and customer-focused environment. With a competitive pay range of $41,857 to $52,321 , your hard work will truly be recognized. Picture this : every day, you'll enhance customer experience, tackle challenges head-on, and help our clients achieve their goals! You will have benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account, Flexible Spending Account, and Paid Time Off. If you're ready for an exciting opportunity with endless growth potential, apply today!

What would you do as a Customer Service Representative

As a Customer Service Representative at ComSonics / Shine Wire, your day-to-day will be anything but dull! Expect to jump right in by engaging with customers to understand their needs and providing tailored solutions. You'll actively be preparing quotes based on customer inquiries, ensuring accuracy and timeliness. Inside sales will be a major part of your role, as you'll assist in processing orders and upselling products to enhance our customer's experience. Regularly, you'll collaborate with team members to resolve any issues, showcasing your problem-solving skills while maintaining a customer-centric approach.

Keeping detailed records of customer interactions will be key, helping us constantly improve our service. You'll also participate in team meetings, sharing insights and learning from others to elevate your performance. Get ready to embrace a relaxed yet dynamic atmosphere, where your contributions are vital!

What we're looking for in a Customer Service Representative

To excel as a Customer Service Representative at ComSonics / Shine Wire, you'll need a mix of skills and tools that set you up for success. Being a proactive and detail-oriented individual is vital; you'll be the trusted point of contact for clients, efficiently managing customer accounts and ensuring a seamless experience. Strong communication and organizational abilities will help you create and manage accurate bid packages and proposals, while your knack for problem-solving will allow you to coordinate with our outside sales team and internal operations effectively. Experience with ERP systems and Microsoft Office Suite is important, as you'll analyze material needs and track customer activity. You must have the ability to juggle multiple priorities without missing a beat and maintain organized customer files.

An Associate's Degree or equivalent, coupled with 3 years of related electronics sales experience, will be beneficial. Bring your customer-first mindset and join a dynamic team dedicated to excellence!

Ready to join our team?

If you believe that this position matches your requirements, applying for it is a breeze. Best of luck!

ComSonics is an Equal Opportunity Employer. Qualified candidates will be considered without regard to legally protected characteristics.

In accordance with the Americans with Disabilities Act (ADA), if you require a reasonable accommodation to participate in the application or interview process, please contact Human Resources at (540) 442-3028. We will be glad to assist you.

Job Posted by ApplicantPro