Manager, Customer Service

Why Work at Rehlko

We have met today's energy needs while planning for tomorrow's for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers.

Our priorities are global : the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact.

At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

Why You Will Love this Job :

The Aftermarket Customer Service Manager is responsible for leading the customer service team dedicated to parts inquiries, order processing, and after-sales service, parts, and accessory support. This role ensures high levels of customer satisfaction, timely fulfillment of parts orders, and effective coordination between internal departments such as logistics, sales, and technical service.

This position follows a hybrid work model based in our Glendale, WI office.

Specific Responsibilities :

• Lead, mentor, and develop the customer service team to deliver excellent support for service parts customers. Oversee the end-to-end order management process for service parts, including order entry, status updates, fulfillment, and returns.
• As assigned by leadership, serve as the product owner (PO) and subject matter expert for the organization's CRM platform (Sales Force Service Cloud or similar).
• Develop and maintain a clear product roadmap that aligns with business goals, customer needs, and technology strategy.
• Collaborate with cross-functional and agile teams to deliver high-quality CRM features and enhancements.
• Maintain strong relationships with customers by ensuring timely, accurate, and helpful responses to inquiries and concerns.
• Coordinate with supply chain and warehouse teams to ensure accurate inventory availability and timely shipping of parts.
• Monitor and analyze key performance metrics such as order accuracy, response time, and customer satisfaction, and implement improvement initiatives as needed. Handle escalated customer issues with professionalism and a customer-first mindset.
• Identify trends and recurring issues with parts quality, delivery, or systems and propose corrective actions.
• Ensure compliance with company policies, procedures, and quality standards.
• Develop and maintain documentation for procedures and training materials for customer service staff. Collaborate with sales, engineering, and technical teams to resolve product or service issues and to keep customer information up to date.
• Provide training and support to internal users and promote CRM best practices across the organization.
• Stay up to date on CRM trends, platform updates, and industry best practices to propose innovative solutions.
• Participate in special projects and / or stretch assignments as assigned or approved by leadership.
• Supervisory Relationships : Reports to Manager- Business Development, AMPS
• Assigned role responsible for leading the aftermarket sales coordinator team
• Organizational Relationships : Frequent contact with Warehouse Team and Management Frequent contact with the collective Aftermarket, Sales, Finance, and Marketing group
• External Business Relationships : Frequent contact with channel partners Occasional contact with suppliers
• Occasional contact with commercial carriers and freight forwarders

Requirements :

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The Salary range for this position is $88,000.00-$111,150.00.The specific Salary rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location.

About Us

Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation.Our Purpose-Creating an energy resilient world for a better future-and Values : Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at http : / / www.rehlko.com / who-we-are.

In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!?

Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.

Americans with Disabilities Act (ADA)

It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment, please contact EnergyJobs@rehlko.com. Rehlko is an equal opportunity / affirmative action employer.

Our Values

Curiosity - Seek, learn, share

Trust - Go farther together

Pace - Focus to go faster

Excellence - Find the win every day