Manager, Compliance Communication Job at Empower Pharmacy in Charlotte

Join to apply for the Manager, Compliance Communication role at Empower Pharmacy

Join to apply for the Manager, Compliance Communication role at Empower Pharmacy

Location : Remote - (United States), United States

Posted : July 22, 2025

Job Type : FULL TIME

Req# 4843

Legal

Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on four core values : People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.

Position Summary

The Manager, Compliance Communications plays a critical role in ensuring that our customer service operations meet the highest standards of regulatory and procedural compliance specific to regulatory requirements. This leader bridges frontline service with clinical and legal excellence, supporting controlled substance adherence, prescription validation, and provider education. As Empower expands access to affordable, compounded medications for millions, this role safeguards the integrity and compliance of the systems and relationships that make that mission possible.

Duties And Responsibilities

• Oversees daily operations and performance of the Customer Service Compliance team, ensuring timely, accurate responses to regulatory inquiries and adherence to quality metrics, service standards, and compliance expectations.
• Leads the development and delivery of client-facing education on federal and state compounding pharmacy regulations, translating complex guidance from agencies such as the Food and Drug Administration (FDA), Drug Enforcement Administration (DEA), United States Pharmacopeia, and state boards into clear, actionable communication.
• Acts as a liaison between customer experience, regulatory affairs, legal, quality assurance, and marketing teams to ensure compliance messaging is accurate, unified, and aligned across all service channels.
• Establishes and maintains standardized protocols, standard operating procedures, and messaging templates—including call scripts, emails, letters, and frequently asked questions—to support proactive regulatory communication and maintain audit readiness.
• Conducts ongoing team training on current regulations, Empower’s communication tone, and customer service expectations to ensure high levels of professionalism, consistency, and confidence in client interactions.
• Analyzes trends in compliance-related inquiries and feedback to identify recurring communication challenges, recommend process improvements, and enhance customer understanding of regulatory changes.
• Remains current on evolving regulatory requirements, participating in internal reviews and implementing updates that impact service delivery and client compliance.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Knowledge And Skills

Key Competencies

Values

Experience and Qualifications

Employee Benefits, Health, and Wellness

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more : https : / / careers.empowerpharmacy.com / benefits /

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Legal

Industries

Pharmaceutical Manufacturing

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