Field Service Representative

Description

Serve as a QCD representative in the field, responding to customer distribution and supply needs and supporting the Customer Service Department and regional facility operations to ensure positive customer relations and communication. College graduates are encouraged to apply. Pay is commensurate with experience.

ESSENTIAL FUNCTIONS :

• Receives and follows up on customer concerns regarding delivery routes and timing, products, promotions, and other service issues, acting as a QCD representative and liaison between customers and vendors to ensure 100% customer satisfaction. (70%)
• Monitors and reviews delivery procedures with store managers and drivers to ensure efficiency and customer satisfaction. (10%)
• Monitors product delivery to ensure product safety and proper handling of temperature-sensitive products. (5%)
• Provides input regarding routes to identify potential cost savings, quality and service metrics to ensure customer satisfaction. (5%)
• Analyze metrics / data to determine root cause for correction to increase performance and customer satisfaction. (5%)
• Assist in providing associate training as needed. (5%)
• Performs other related and assigned duties as necessary.

MINIMUM QUALIFICATIONS :   Education and experience equivalent to :

Knowledge, Skills and Abilities

Knowledge of (B / basic; J / journey; E / expert) :

Skill and ability to :

LEADERSHIP / MANAGEMENT RESPONSIBILITY   Not applicable.

PERFORMANCE CATEGORIES