Job Description
Are you looking for a new opportunity in Healthcare? Dahl Consulting is currently partnering with a leading company in the health care industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Health Plan Specialist for a contract position! Interested? Get more details below!
- Start Date : 10 / 27 / 25
- Contract Duration : 5-month (potential contract to hire)
- Worksite Location : 100% remote | Must be located in or within 50 miles of St. Louis, MO Madison, WI, or Omaha, NE
- Hourly Rate : $19.00 per hour W2
- Work Schedule - must be available to work any shift during the following hours : Monday – Friday : 8 : 00am – 8 : 00pm | Saturday : 9 : 00am-3 : 00pm (on rotation about once per quarter)
- Training Schedule : First 4-6 weeks from 8 : 00am-4 : 30pm
- Note : Computer / Equipment will be provided, computer must be hardwired connected by an ethernet cable. Internet Speed Test Requirements will be requested.
Health Plan Specialist Job Summary :
The Health Plan Specialists supports the member population that receives their health insurance coverage through their employer. The Health Plan Specialist will assist members with questions related to billing, benefits, enrollment and claim inquiries.
What you'll do as the Health Plan Specialist :
Assist members with questions about billing, benefits, enrollment and claim inquiries, 50-75 calls per dayTreat customers with respect and courtesy and always act with the customer in mindRepresent to the customer in a professional mannerMaintain and restore customer relationshipsWork efficiently by utilizing online tools and resourcesResolve customer issues with a high degree of accuracy and timely follow-up to maintain customer trust and satisfactionProvide end-to-end resolution of all issues by maintaining ownership and retaining all documentation to ensure complete, accurate, and timely resolutionWhat you'll bring to the Health Plan Specialist role :
High school diploma or 2+ years of customer service experience1+ years of prior call center experienceProficiency in using multi-screen workstations, using multiple applications simultaneously, Microsoft Office Suite applicationsExcellent prior attendance historyFlexibility with schedule and working occasional weekend hoursCritical-thinking skills, and a keen ability to show empathy, problem solve, and explain complex situationsAbility to adhere to attendance requirements for training and scheduled shiftsStrong focus on the member experience and a clear understanding of the company's missionAs an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary : -w2fta / .