Job Description
Job Description
We are looking for a skilled and motivated accounts receivable specialist to join our team in Mendota Heights, Minnesota. As a key part of our customer service operations, you will be responsible for managing client accounts, resolving payment issues, and ensuring compliance with relevant policies and regulations. This is a long-term contract position offering the opportunity to build lasting relationships with customers while contributing to the organization's financial success.
Responsibilities :
- Communicate effectively with customers to address overdue accounts, negotiate payment arrangements, and resolve disputes.
- Maintain accurate and detailed records of customer interactions and account statuses.
- Ensure all collection activities comply with federal, state, and company regulations.
- Utilize computer applications, including Microsoft Word and other relevant software, to manage and document account information.
- Work independently to prioritize tasks and manage time efficiently to meet collection goals.
- Stay updated on company policies and procedures related to collections to provide accurate information to customers.
- Collaborate with internal teams to address complex payment issues and enhance customer satisfaction.
- Review account details to identify discrepancies and take appropriate action to resolve them.
- Process payments and ensure proper documentation of transactions.
- Provide insights and recommendations to improve collection processes and customer service practices.
- High school diploma or equivalent required.
- 2-4 years of experience in financial services or customer service roles.
- Strong verbal and written communication skills, with the ability to negotiate effectively.
- Proficiency in using Microsoft Word and other relevant computer applications.
- Solid understanding of collection processes and related regulations.
- Ability to work independently, manage time effectively, and prioritize tasks.
- Demonstrated ability to accurately document and record client information.
- Familiarity with company policies and procedures as they relate to collections.