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Collector II

Collector II

Robert HalfSaint Paul, MN, US
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Job Description

Job Description

We are looking for a skilled and motivated accounts receivable specialist to join our team in Mendota Heights, Minnesota. As a key part of our customer service operations, you will be responsible for managing client accounts, resolving payment issues, and ensuring compliance with relevant policies and regulations. This is a long-term contract position offering the opportunity to build lasting relationships with customers while contributing to the organization's financial success.

Responsibilities :

  • Communicate effectively with customers to address overdue accounts, negotiate payment arrangements, and resolve disputes.
  • Maintain accurate and detailed records of customer interactions and account statuses.
  • Ensure all collection activities comply with federal, state, and company regulations.
  • Utilize computer applications, including Microsoft Word and other relevant software, to manage and document account information.
  • Work independently to prioritize tasks and manage time efficiently to meet collection goals.
  • Stay updated on company policies and procedures related to collections to provide accurate information to customers.
  • Collaborate with internal teams to address complex payment issues and enhance customer satisfaction.
  • Review account details to identify discrepancies and take appropriate action to resolve them.
  • Process payments and ensure proper documentation of transactions.
  • Provide insights and recommendations to improve collection processes and customer service practices.
  • High school diploma or equivalent required.
  • 2-4 years of experience in financial services or customer service roles.
  • Strong verbal and written communication skills, with the ability to negotiate effectively.
  • Proficiency in using Microsoft Word and other relevant computer applications.
  • Solid understanding of collection processes and related regulations.
  • Ability to work independently, manage time effectively, and prioritize tasks.
  • Demonstrated ability to accurately document and record client information.
  • Familiarity with company policies and procedures as they relate to collections.
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Collector • Saint Paul, MN, US

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