Design Operations Manager (12 Month Fixed Term Contract)

Design Operations Manager (12 Month Fixed Term Contract)

Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. To see what it's like to be a Geotabber, check out our blog and follow us on Instagram. Join our talent network to learn more about job opportunities and company news.

What You'll Do

As a Design Operations Manager, your responsibilities combine operational rigor with strategic thinking while connecting the team's daily activities to overarching business goals. Key accountabilities will include establishing and refining our design processes and standards, quantifying the impact of design through data-driven insights, fostering seamless communication and collaboration, and managing the operational framework that supports the entire design team. This position is a unique opportunity to shape how we build and deliver world-class, user-centered products.

How You'll Make An Impact

• Streamline and optimize critical and routine tasks and processes within the Design team.
• Manage internal team documentation related to design processes, our design system, research guidelines, and team resources.
• Collaborate with product, engineering, and research teams to identify and resolve friction in the end-to-end design lifecycle.
• Oversee UX & Design team onboarding and professional development to ensure new members are set up for success and can quickly contribute value.
• Champion the value of design across the organization, establishing clear channels for communicating design progress, research insights, and design system updates to stakeholders.
• Partner with Research Operations to streamline the collection and synthesis of user feedback from support, sales, and direct user engagement, ensuring insights are integrated into the design process.
• Establish and maintain a design communication channel to promote transparency and knowledge sharing within the organization.
• Develop systems and processes for qualitative and quantitative data collection to foster a data-informed design culture.
• Define, track, and analyze key design and usability metrics and share insights with the design and product teams.
• Support Voice of the Customer studies and user-focused surveys, performing analysis to inform design strategy.
• Strategize, design, and execute a program to drive adoption and measure the impact of our design system.
• Own and manage the design tech stack and document best practices in the Design Handbook.
• Develop and deliver training on design tools, processes, and design system usage.
• Support and promote the usage of analytics and user behavior tools to uncover insights for the design leadership team.
• Coordinate key design rituals, including design critiques, cross-functional design reviews, research share-outs, and strategic planning workshops.
• Partner with Product and Engineering to ensure design quality standards are met throughout the development and release process.
• Support the development of an efficient design planning and prioritization process that aligns with the product roadmap and ensures design resources are allocated effectively.

What You'll Bring To The Role

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note : Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.