Overview
HOAi is the leading AI solution for the community association management industry, enabling organizations to deploy AI Agents that function like experienced managers. These AI Agents go beyond traditional AI by proactively executing complex, multi-step processes with human-like reasoning—working autonomously, 24 / 7, across your entire operation. This transformation optimizes labor costs, enables growth without additional hires, and ensures faster, higher-quality service for residents and board members. Investing in HOAi gives you a competitive edge, delivering a clear and substantial return on investment.
Backed by the leading vertical software company in the industry, Vantaca, which has been recognized on the Inc. 5000 list for four consecutive years, we\'re chasing the frontier of what AI agents can accomplish in real estate and property management. Join us as we reshape an entire industry around AI agents.
Position Summary
We are seeking a nimble, customer-focused Product Manager to drive the strategy, development, and implementation of our AI-powered community management platform. The ideal candidate will approach this role like running a small business - owning the product lifecycle from conception to launch and continuous improvement, with a keen eye for user experience design. This role is pivotal in ensuring our AI agents deliver exceptional value to property management companies, board members, and residents.
HOAi is located in Redwood City, CA and works a 3 day / week hybrid schedule. You must be local or willing to relocate quickly upon hire to be considered (local preferred).
Key Responsibilities
- Product Strategy & Roadmap
Own the end-to-end product lifecycle for HOAi's agentic platform as if running your own business
Structure product workflows that make sense for all users (property managers, board members, residents)Develop and manage the product roadmap in close collaboration with the Engineering teamEducate engineering teams on customer needs and product improvementsAI Platform DevelopmentLeverage strong understanding of SaaS and AI technologies to drive product decisions
Work with engineers to define and expand agent capabilitiesOptimize metrics and performance criteria for AI agent effectivenessCreate user stories and acceptance criteria for autonomous agent functionalitiesContinuously improve agent capabilities based on real-world usage and feedbackCreatively problem solve to increase in-product feedback loopsElegantly introduce in-product communications to increase adoption and awareness of new toolsCustomer EngagementWork with customer experience team to create and maintain effective feedback loops to capture user insights
Translate customer feedback into product requirementsConduct user testing and validation sessions, as neededMatch product decisions with customers’ business outcomesCross-Functional LeadershipCollaborate effectively with engineering, marketing, and operations teams
Lead cross-functional teams through workflow development and product launches, from ideation to executionCommunicate product vision and priorities clearly across the organizationBalance competing priorities to deliver maximum customer valueData & AnalyticsDefine and analyze metrics that inform product success and AI performance
Drive data-driven decision making across the product development processIdentify opportunities for AI optimization based on usage patternsRequirements
3-5 years of product management experience with an ideal background from a high profile start up, big tech or bothProven experience taking products from 0-1Strong experience in customer discovery methodologies and staying close to customersBachelor\'s degree in Business, Computer Science, Design, or related fieldLocated in the Bay Area with ability to work onsite 3 days / weekDemonstrated knowledge of SaaS business models and AI technologiesProven ability to operate a product role as if running an organizationExperience working closely with development teamsStrong user advocacy skills and empathetic approach to product designExcellent communication and stakeholder management skillsAbility to translate complex business requirements into clear product specificationsData-driven decision-making approach with experience in defining and tracking product metricsPreferred Qualifications
Experience in community association management, property management, or real estate technologyBackground in AI product development or working with AI / ML teamsExperience with design thinking and user research methodologiesPortfolio demonstrating successful product launches or redesignsFamiliarity with product analytics tools and methodologiesProduct management certification (CSPO or similar)Success Criteria
Successful launch of new AI agent capabilities within established timelinesAchievement of key adoption metrics among community management companiesIncreasing product adoption and development accelerationImplementation of continuous improvement processes based on analytics and user insightsEstablishment of a scalable platform that can accommodate future growth and AI capabilitiesOur Value Prop to Employees
Our eNPS is +53! (Google it, that is great)Benefits : Medical, Dental, and Vision kick in day oneBe part of an innovative AI-driven company without the burden of legacy products or tech debtFull ownership of impactful features that reshape industries, directly influencing millions of usersRapid career growth in a high-performance, startup-like environment within a stable SaaS companyClose collaboration with customers to develop solutions that drive massive operational efficiencyUnlimited PTO (with a requirement for employees to take a minimum of one continuous week per year)401K with Company Match.We receive many resumes for our open positions, and each one is reviewed by a human being on our recruiting team. We will compare your background with the qualifications and requirements for the position. If you are selected for an interview, you will receive an email from someone on our recruiting team with an @vantaca.com email address. It may take some time for us to review all of the applications so give us some time to respond. We appreciate your interest in this role. Although we have team members in 31 states and do business around the US, we call both North Carolina and the Bay Area home!
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