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Casino Credit and Collections Supervisor - Maryland
Casino Credit and Collections Supervisor - MarylandLive! Casino & Hotel • Elkridge, MD, US
Casino Credit and Collections Supervisor - Maryland

Casino Credit and Collections Supervisor - Maryland

Live! Casino & Hotel • Elkridge, MD, US
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Casino Credit And Collections Supervisor

The Casino Credit and Collections Supervisor is a key resource for the Credit Manager and indirectly to the Cage Director in supervising Live! Casino & Hotel (LCH) Credit and Collections Program. The Casino Credit and Collections Supervisor is responsible for the daily operations of the Credit Office and ensure that the credit clerks are performing their duties, in conjunction with existing Live! credit policy. The Casino Credit and Collections Supervisor will assist the Casino Manager with collections in compliance with all applicable State and Federal Laws and Live! Casino & Hotel internal controls and SOP's.

Responsibilities

Where You'll Make an Impact :

  • Assists the guest, either in person, over the phone or through the Live! Casino & Hotel website in completing credit applications.
  • Pulls credit reports from the credit bureau and attaches the report to the credit application.
  • Verifies the bank account information for the guest and attaches the report to the credit application.
  • Establishes guests in the Central Credit Software System and pulls reports on any existing lines of credit for the guest.
  • Upon approval, enters the information for the Credit Account into the casino management system.
  • Posts returned checks and paid accounts in the Central Credit Software System
  • File all credit applications in the department's credit files.
  • Ensures guests signature and valid identification are on file with the Credit Office and the Casino Cage.
  • Conducts credit research as required by the Credit Manager and Director of Cage Operations to determine credit worthiness of existing credit accounts.
  • Ensures that logs and files for all returned checks are completed and appropriate agencies have been notified.
  • Prepares and submits daily and monthly reports of credit issued, returned items, collections on returns, write-offs as well as new accounts along with a quarterly report to be issued to Management.
  • Prepares and completes Collection Agency reports based on payments received and update monthly credit status reports in compliance with MSLA and Departmental SOP's.
  • Contact VIP guests as requested by Player Development Department with reminder calls prior to marker deposits.
  • Coordinate with guests, Central Credit and Collection Agencies regarding Credit and Collection activities and interact with MSLA and Internal Audit Department as required.
  • Communicate and assist Main Bankers with early clears, patron returns, payments by mail and Safekeeping Funds.
  • File Chapter 7 Bankruptcy Claims with Bankruptcy Courts in compliance with Maryland and Federal Laws as needed. Coordinate with LCH VP of Legal and represent the casino at court proceedings when required.
  • Monitor and track bad debts collected, associated bank fees and court cost reimbursements and update casino's CMS system, guests Credit Files and Consumer Credit Reports.
  • Maintain and assist in updating Department SOP's and attend Credit Seminars as required.
  • Completes SARC's when necessary within the guidelines of the Title 31 Reporting Requirements.
  • Embrace and ensure compliance with the Live! 5 Values within the Credit Department.
  • Completes all other duties as assigned.

Skills to Help You Succeed :

  • Knowledge of Casino Credit issuance and Casino Credit Collections.
  • Outstanding guest service skills in person and over the phone.
  • Ability to manage subordinate team members and interact and develop outstanding working relationships with members of the Casino Cage, Slot Management, Table Games Management, Player Development / Casino Hosts and the Executive Team.
  • Must be able to sit, stand, and walk for long periods of time.
  • Position is exposed to noisy conditions on the Casino floor and an office environment.
  • Must be able to use a 10-key adding machine, fax, scanner and be proficient with Microsoft Office and department specific programs.
  • Title 31 experience with SAR / SARC experience is preferred.

    • Qualifications

    Must-Haves :

  • College Degree in Finance or Accounting is preferred.
  • High School Diploma or General Education Degree required.
  • Three (3) to five (5) years of experience in Casino Credit or in a commercial bank working with credit issuance and credit collection.
  • Must have at least one (1) to two (2) years of supervisory experience.
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

    • Physical Requirements :

  • Ability to perform assigned duties under frequent time pressures in an interruptive environment.
  • Ability to operate department specific software programs; prepares reports, write, read and comprehend complex memos and financial reports.

    • Working Conditions :

  • 24 / 7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.

    • What We Offer

    Perks We Offer You :

  • Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include :
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
  • On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
  • Training and pathways for career growth
  • Robust Rewards & Recognition Programs
  • Annual Merit Based Pay Increases
  • Discretionary Performance Bonuses
  • Discretionary Service Bonuses
  • Free parking
  • Free food and discounted meals
  • Live! Hotel, Food & Beverage, and Entertainment Discounts

    • Life at Live!

    Individuals chosen to be part of the Live! Team can expect :

  • To be part of an exciting experience unlike any other in the market.
  • To be given the power and responsibility to put service and community first.
  • To come together as a strong team, while valuing and celebrating our diversity.
  • To be given the tools, resources, and opportunity to grow in their career.
  • To work hard and have fun.
  • Live is a 24 hour / 7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
  • The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.
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    Supervisor Casino • Elkridge, MD, US