Community Care Senior Associate

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Help at Home is hiring a Community Care Senior Associate for our Walmart-based hub at 4650 S Emerson Ave, Indianapolis, IN 46203!

Hours : Monday-Friday 9a-5p, Saturday 9a-3p (Overtime eligible)

Job Summary :

The Community Care Senior Associate serves as a trusted resource and frontline representative of Help at Home within our Walmart-based hub. This role focuses on welcoming and guiding prospective Clients, their families, and potential Caregivers by providing a clear understanding of the services we offer. In addition to introducing home care options, the Senior Associate helps connect individuals with valuable community resources such as Medicaid Waiver programs, Home health Aide (HHA) services, and Direct Support Professional (DSP) services. The Senior Associate also plays a key role in caregiver engagement. They meet with prospective Caregivers to share what it means to work with Help at Home, explain the types of services we provide, highlight our locations and community reach, and connect them with the recruiting team to move forward in the hiring process. As a knowledgeable and approachable point of contact, the Senior Associate ensures that every person who visits the hub feels supported, informed, and confident in navigating their next steps. This role also aids with market-level tasks as needed, ensuring smooth operations and strong community presence for Help at Home.

Essential Duties and Responsibilities :

Oversee daily operations of the Walmart Help at Home hub.

Supports the team in educating prospective Clients and families about services available to them.

Assist in engaging potential Caregivers and directing them to the recruiting team for interviews.

Provide backup support for market-level tasks and initiatives as needed.

Maintain a welcoming, professional environment that reflects Help at Home's mission and values.

Collaborate with leadership to identify opportunities for service improvement and operational efficiencies.

Track all prospective Clients and Caregivers spoken with daily, ensuring accurate follow-up and reporting to leadership.

This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Required Skills / Abilities :

Ability to guide, support, and motivate peers while fostering a collaborative environment.

Strong interpersonal and communication skills to explain services clearly, build trust, and provide compassionate support to prospective Caregivers and representing Help at Home in a professional, welcoming manner

Familiarity with Medicaid Waiver Programs, HHA Services, DSP Services, or willingness to learn quickly.

Resourceful in handling challenges, prioritizing competing tasks, and ensuring smooth workflow across Client, Caregiver, and Operational function.

Skilled in using Microsoft Office Suite (Word, Excel, Outlook, Powerpoint) and comfortable learning company specific systems.

Clear written and verbal communication for interacting with Clients, Caregivers and Leadership teams.

Ability to represent Help at Home's mission and values with professionalism.

Ability to work overtime and weekends as required by operational needs.

Education and Experience :

High School Diploma or GED required, Associate's or Bachelor's degree preferred.

2-3 years of experience in client services, community outreach, recruiting, or operations support required.

Prior experience in healthcare, homecare, or human services required.

Benefits :

Our team is the foundation of our work. We offer :

Direct deposit or cash card offered

Healthcare, dental, and vision insurance

Paid time off

401k

Ongoing, in-depth training opportunities

Meaningful work with clients who need your help

Career growth and experience with an industry leader with 40+years of history in a high-demand field

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.

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