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Tier 2 Network Support Analyst LAN / WIFI

Tier 2 Network Support Analyst LAN / WIFI

TEKsystemsRaleigh, NC, United States
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Top Skills' Details

Required Skills :

  • Minimum of 5 years of experience in LAN support.
  • Proficiency in LAN protocols and technologies (e.g., TCP / IP, VLANs, Spanning Tree Protocol).
  • Strong troubleshooting and analytical skills.
  • Understanding of LAN security standards and methodologies.
  • Strong communication and interpersonal skills with a team mindset.
  • Ability to work independently and thrive in a fast-paced, rapidly changing environment.
  • Continuous learning and staying up to date with the latest trends, technologies, and industry developments in the LAN Engineering field.

Desired Skills :

  • Experience with IP Address Management Systems to include voice VLAN sizing.
  • Experience performing switch acceptance for new field sites.
  • Experience determining whether additional measures are required beyond those provided by the infrastructure tools being deployed.
  • Experience with other wireless solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, and Fortinet.
  • Education :

    A minimum of 4 years' relevant experience.

  • A degree from an accredited College / University in the applicable field of services is required. If the individual's degree is not in the applicable field, then four additional years of related experience is required.
  • Secondary Skills - Nice to Haves

  • Description
  • Schedule : Mon-Fri (hours of support between 8 : 00 a.m. ET- 6 : 00 p.m. ET)

    Summary

    Our Client is seeking an Engineer, Systems III to perform enterprise and local level LAN / WAN monitoring and propose enhancements that increase performance / reduce costs. This individual will be expected to work independently or semi-independently with a minimum of guidance or direction.

    Duties and Responsibilities :

  • Minimum of 5 years technical experience providing Service Now Tier 2 support to mitigate Service Tickets Issues / Outages / End User support needs.
  • Monitors network hardware operations to ensure properly set configuration options.
  • Performs cost / benefit studies of network configuration and recommends enhancements.
  • Advises network users of hardware requirements, configurations, and limitations.
  • Coordinates installation activities by interfacing with hardware and software planners.
  • Instructs operations personnel on the use of new equipment.
  • Coordinates repair of vendor-owned equipment.
  • Maintains contact with vendors during problem restorations and advises customers and management of restoration status.
  • Interfaces with users during the support process.
  • May assist with strategic or tactical planning to justify, market, or manage the technology needed for successful business operations.
  • Working knowledge of Cisco, Cisco Meraki, HP Aruba and Juniper technologies
  • Responsibilities will include :

  • Implement and maintain LAN configurations, protocols, and inventory.
  • Troubleshoot and resolve LAN connectivity issues, including, but not limited to, switches, routers, and cabling.
  • Document troubleshooting steps and solutions for future reference.
  • Assist Tier 1 support in diagnosing and resolving LAN-related problems.
  • Provide Tier 2 support for LAN-related incidents and service requests escalated from Tier 1.
  • Collaborate with Tier 3 LAN Engineers for complex issue resolution.
  • Perform duties in support of the mission as directed by USPS Management.
  • Typically performs all functional duties independently.
  • Skills
  • Troubleshooting, Support, Wireless

  • Experience Level
  • Intermediate Level

  • Pay and Benefits
  • The pay range for this position is $30.00 - $35.00 / hr.

    Eligibility requirements apply to some benefits and may depend on your job

    classification and length of employment. Benefits are subject to change and may be

    subject to specific elections, plan, or program terms. If eligible, the benefits

    available for this temporary role may include the following :

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off / Leave (PTO, Vacation or Sick Leave)
  • Workplace Type
  • This is a hybrid position in Raleigh,NC.

  • Application Deadline
  • This position is anticipated to close on Oct 15, 2025.

    h4>

    About TEKsystems :

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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