SWITCHBOARD OPERATOR
GENERAL SUMMARY / BASIC PURPOSE OF JOB :
- Operates cord switchboard to relay incoming, outgoing, and interoffice calls by performing the following duties.
Essential Functions and duties :
Accurate and timely receipt and transfer of all calls and to announce all necessary codes.Operates console to receive, route and / or transfer a high volume of calls.Operate paging equipment to receive, route and transmit messages to appropriate personnel.Receives, logs, notifies departments and distributes faxes internally.Provides faxing both internal and external. Receives, logs, notifies departments and distributes faxes internally.Transmits via telephone all mailgrams and telegrams as requested by departments. Maintains a copy in the logbook with the confirmation number.Receive and maintain daily and monthly on-call schedules.Responds immediately and accurately to all alarms and follows appropriate procedures.Provides proper response to all Codes and logs appropriately in the Code logbook.Maintains established procedures concerning quality assurance for Code Blue procedures.Demonstrates knowledge of safety codes, alarm systems and the proper procedures relating to them.Knowledge on use of the internal phone and paging system.Performs all other duties as assigned.MINIMUM Education :
High School diploma or equivalent.MINIMUM WORK EXPERIENCE :
Must be able to read, write and understand English.Bilingual English / Spanish.Previous related experience highly desired.Excellent verbal communication skills as well as customer service skills essential.
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