Family Partner, ICC / FIT, Pittsfield

Overview

Family Partner, ICC / FIT, Pittsfield at Clinical & Support Options, Inc. CSO is seeking a Family Partner to join the Intensive Care Coordination (ICC) and Family-Based Intensive Treatment (FIT) teams in Pittsfield. A Family Partner uses lived experience as a parent or caregiver of a child with emotional, behavioral, or mental health challenges to support other families, build trust, and help caregivers feel understood and less alone. This is a peer position for a candidate who has lived experience as a caregiver of a youth who has received mental health services.

Responsibilities

• Work in conjunction with the Intensive Care Coordination (ICC) and Family-Based Intensive Treatment (FIT) teams to develop Individual Care Plans (ICP) and provide support for family members through the assessment process and Family Support Plan development; encourage involvement of natural supports for families
• Oversee implementation of the Family Support Plan
• Provide direct supports to family members
• Share lived experience in a professional and supportive way to normalize challenges and reduce stigma
• Work collaboratively with clinicians, care coordinators, and community providers to ensure the family's voice is heard and respected in decision-making
• Deliver services on-site or in the parent / caregiver's home or community
• Follow all provisions of service types, including grant recipient agencies
• Provide education, coaching, training and assistance to parents in navigating child-serving systems (DCF, DMH, juvenile justice)
• Foster empowerment and building self-efficacy
• Facilitate linkages to peer / parent support and self-help groups as necessary
• Assist in identifying formal and natural supports and community resources

Your Background

Bilingual candidates are strongly encouraged to apply.

Values

What We Offer

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we provide comprehensive support to individuals and families. Join our team of almost 800 multidisciplinary staff in a collaborative environment focused on excellence and partnerships with community organizations. CSO offers a flexible and supportive work environment that encourages growth. Make a positive impact on thousands of lives in our communities.

CSO has been recognized as a Healthcare Industry Top Workplace in 2023, 2024, and 2025. We offer training in Trauma Informed Care, Motivational Interviewing, Mindfulness Skills, and more.

Employment Details

Equal Opportunity

EOE / AA

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