Business Analyst

Job Title : Business Analyst

Location (On-site, Remote, or Hybrid?) : Torrance, CA, (Hybrid)

Contract Duration : 1 year

Duration : Open-ended contingent position

We're seeking a full-time Business Analyst to support our Business Operations Services (BOS) team. This role involves :

Operational support for Regional Offices / Centers

Production system coordination, testing, and analysis

Process improvement initiatives across the department

Key Qualifications :

Bachelor's degree or equivalent experience (preferably in financial services)

1 3 years of relevant work experience

Strong attention to detail, organization, and communication skills

Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Experience working in team environments and interfacing with all levels of management

Ideal Candidate Traits :

Collaborative and independent worker

Strong time management and deadline-driven

Excellent communicator (responsive via chat / email, proactive feedback)

Critical thinker and problem solver with a customer-focused mindset

Familiarity with financial services, lending systems, and automotive leasing is a plus

Responsibilities :

Analyze business requests related to origination, lending, payments, collections, and call center operations

Draft business requirements and documentation

Lead and support small to medium projects

Map and improve business processes

Analyze and update reports

Facilitate and document meetings

Perform data entry, validation, and analysis

Investigate and resolve production issues with cross-functional teams

Collaborate on process updates and assess downstream impacts