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Customer Success Architect

Customer Success Architect

Cypress HCMEstherville, IA, US
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Job Description

Job Description

Customer Success Architect

Job Details

  • Customer Success Architect (Contract)
  • Location : NY or Chicago are preferred, but the manager is open to CST / EST remote candidates.
  • Duration : 10 / 20 / 2025 to 11 / 28 / 2025
  • Team : US DX Customer Success Leadership

About the Role :

  • DX Solution Customer Success is seeking a technical expert in Marketo Engage to join our Customer Success Architect team. Work on highly visible customer engagements across industries and verticals and grow with a robust system of support and enablement.

    • Key Responsibilities :

  • Work with customers at varying stages of solution maturity to solve targeted customer issues identified by the Solution CSM
  • Effectively assess a customer’s technical challenges, devise optimal solutions, and present them to the customer
  • Proactively maintain the highest level of technical expertise by staying current with new Marketo releases and functionality
  • Be a recognized expert in Marketo Engage and Marketo Measure
  • Leverage hands-on technical and product skills, as well as digital marketing business acumen, to solve customers’ technical obstacles
  • Build trusted advisor relationships with our customers, CSMs, and product teams
  • Lead multiple customer engagements simultaneously
  • Take leadership during project discovery and delivery, while collaborating with the CSM
  • Foster teamwork among CSAs and cross functional teams
  • Participate within the Adobe technical community to develop and share best practices and processes.

    • Required Skills & Qualifications :

  • 3+ Years of Consulting Experience with Marketo Engage
  • Deep understanding of Adobe Experience Platform
  • Experience implementing both Marketo Engage and Marketo Measure
  • Adobe Marketo Engage Business Practitioner Expert Certification
  • Experience developing customer-facing thought leadership assets that address common customer technical issues
  • A deep understanding of the content supply chain and personalization at scale
  • Good presentation and interpersonal skills both verbal and written in English
  • Able to articulate business solutions to both technical and non-technical audiences
  • Adapt to and work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly
  • Highly motivated and self-directed with the ability to manage multiple customers and / or engagements
  • Solid team player with strong ability to collaborate and provide effective feedback with colleagues.

    • Compensation :

  • Up to $90.00 per hour.

    • #36480547

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