SHIFT LEAD

Shift Manager

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

A Shift Manager provides shift leadership and supervision of team members to support the management team in achieving restaurant goals. Shift Managers are self-sufficient while running a shift and often act as "manager in charge" (MIC) of the restaurant. Being a Shift Lead is an important stepping stone to being promoted to become an Assistant Manager. Major responsibilities include training and motivating Team Members, interact with customers, and manage customer issues while maintaining the highest quality of products and services. Shift Manager also need to monitor all service equipment and supplies during their shift and make sure that everything is in working condition.

Key areas of focus include :

• Helps maintain SOS goals, guest relations and product quality
• Monitors labor and other costs to ensure they are in acceptable variances and maintains all business standards
• Coaches and supports team members to ensure a great guest experience

Shift Managers perform hands-on operational work to train employees, respond to customer service needs, ensures proper cash control, and role-model appropriate skills and behaviors in the restaurant.

Qualities that make an ideal MIC :

Ensuring Consistent Customer Satisfaction

Attendance

Initiative and Energetic

Developing People

Act Like an Owner

Job Requirements and Essential Functions :