Assistant Director of Enrollment Services

Assistant Director Of Enrollment Services

Texas A&M University seeks to enhance the student experience through Aggie One Stop an integrated enrollment service office. Aggie One Stop enables students to address their most common enrollment-related needs. Aggie One Stop seeks to deliver consistent and high-quality customer service, remove barriers to students enrollment, and support efforts to improve student success.

The Assistant Director will assist in many aspects of departmental operations, supervise people and programs, and maintain responsibility for advising in areas served by Aggie One Stop. We are looking for a strong leader who will promote collaboration and cooperation between stakeholders to provide customers with the best experience and satisfaction. The ideal candidate will be a people-person, problem-solver, and self-starter. This position requires significant people skills including ease with communication, patience, and teamwork. If this sounds like you, we encourage you to apply to be considered.

Salary Range : $65,000.00 - $69,000.00 / annually (Based on selected hires qualifications)

Cover Letter & Resume : A cover letter and resume are strongly recommended.

Essential Duties / Tasks :

• Provides leadership, supervises, coaches and mentors staff, which includes hiring, training, coaching, disciplining, evaluating, terminating, and recommending changes to position descriptions or reclassifications. Resolves workplace conflicts, engages and motivates employees, collaborates with colleagues and others, delegates work tasks, and addresses performance issues. Ensures proper training for team members. Reviews and approves time off following university rules and policies. Coordinates team activities and initiatives to maximize effectiveness of team and with other areas of the unit. Develops curriculum and provides instruction and training for on-boarding team members. Works with leadership to develop refresher training plans and schedules to maintain staff knowledge on subject matter pertinent to current semester timelines. Coordinates outreach opportunities among staff and manages outreach communications between Aggie One Stop and campus stakeholders.
• Directs initiatives and leads One Stop functions in advising. This includes Admissions, Scholarships, Financial Aid, Registrar, Student Billing, and Military Educational Benefits. Works closely with One Stop staff and home offices to ensure One Stop effectiveness and efficiency, in a manner consistent with Texas A&M core values. Solves escalated student inquiries, issues or concerns and appropriately address customer concerns. Ensures adequate coverage in daily operations that include in person, phones, email, and other processing. Communicate with staff to ensure they have the tools necessary to perform their jobs. Determines work priorities, assignments, and deadlines for staff. Monitors One Stop operations for quality assurance purposes for exceptional customer service. Achieves consistently high levels of customer satisfaction through integrated delivery of services to external customers and internal partners. Assists in planning and budgeting for department.
• Manages the efforts of ensuring proper policies and procedures are followed and implemented relating to customer service and other services provided by Aggie One Stop. Participates in planning, directing, and coordinating procedural matters to meet department goals and objectives. Maintains advanced knowledge of current federal, state, and institutional policies, procedures, and regulations pertaining to financial aid, student employment, scholarships, veterans educational benefits, student billing, registrar, and admissions. Reviews complex rules, regulations procedures and policies relating to financial aid, student employment, and scholarships, veterans educational benefits, student billing, registrar, and admissions. Monitors compliance with all unit, department, University, and government standards, policies, and procedures. May work with state, regional, or national committees concerning integrated student services or other appropriate areas. Attends departmental and other external training.
• Coordinates and manages the development and adoption of technology tools that mediate and improve students interactions with Aggie One Stop. Participates in identifying new technologies and approaches that enable high-quality service experiences across industries. Handles special projects as assigned by the Associate Director or Director.
• Participates in the strategic planning process for the One Stop and make recommendations for enhancing departmental operations, including the establishment and implementation of short- and long-term goals. Attends local, state, and national workshops, and conferences, host and present at various workshops.

Qualifications :

Preferred Knowledge, Skills, and Abilities :

The Aggie One Stop is an integrated student services office which enhances the student experience by providing high quality customer service for student enrollment services in one place. The Aggie One Stop will provide customer service for the following offices : Admissions Customer Service, Scholarships & Financial Aid, Student Business Services and Registrar.

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums.

12-15 days of annual paid holidays and up to eight hours of paid sick leave and at least eight hours of paid vacation each month.

Automatic enrollment in the Teacher Retirement System of Texas.

Free exercise programs and release time.

All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more.

Educational release time and tuition assistance for completing a degree while a Texas A&M employee.

Living Well, a program at Texas A&M that has been built by employees, for employees.

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experience. Embracing varying opinions and perspectives strengthens our core values which are : Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and / or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity / Veterans / Disability Employer.