Principal Product Manager, Customer Retention

Principal Product Manager, Customer Retention

Our Mission

Prose is truly custom hair and skin care made-to-orderjust for you. Our line of custom products are made by an in-house, Paris-based R&D team of gifted chemists who combine natural ingredients in innovative ways alongside dermatologists, giving consumers clean skin care, hair care and impeccable results.

At the heart of Prose's success is Singular, its proprietary AI-powered beauty-tech platform, which has revolutionized personalized beauty at scale. Marrying a technology-driven approach with an apothecary-style concept, all Prose hair and skin care products are personalized to your one-of-a-kind hair, skin, goals, and environment.

We're a company that wants to change beauty practices, so we're changing the way beauty companies practice. As a certified B Corporation, a Public Benefit Corporation, and Climate Neutral, we're proving that good business is always sustainable. With Prose, there's nothing sacrificed to bring you great productsnot trees, materials, wages, or performance.

Prose & Singular in Numbers

• Founded in 2017, with hubs in Paris, New York, and Los Angeles
• 10M+ consultations completed
• 2M customers and 350K active subscribers
• 21M custom products made, with 1M+ unique formulas
• 350+ team members across disciplines
• $600M+ in lifetime sales, with $165M+ revenue in 2024
• Profitable since 2024

Position Summary

Prose, the trailblazer in personalized beauty, is seeking a visionary Principal Product Manager to shape the future of our digital experiences. This is not just a product role it's a chance to redefine how millions of our customers build a relationship with custom products made just for them. As a driving force on our Digital Product team, you will own bold, high-impact initiatives that transform first-time customers into passionate lifelong subscribers. Partnering with minds across Growth, LCM, Data Science, Algo, CX, and Tech, you'll chart the course for innovative retention strategies, push the boundaries of personalization, and cement Prose as the ultimate custom beauty destination.

Key Responsibilities

Key Qualifications

Perks & Benefits

Prose fosters inclusivity, learning, and diversity within our teams and workplace. Just as we celebrate unique beauty, every team member is encouraged to show up as their full self. In addition to creating an environment where all individuals feel welcome, we offer benefits that include :

In the New York Area, the anticipated base salary range for this role is $185,000 to $215,000 annually (+10% discretionary bonus and equity). Actual compensation will be commensurate with experience, qualifications, knowledge, and skills. This role will be a hybrid position based out of our Williamsburg office and the expectation is that this person will be in the office 3 days per week.

Prose Values

Intentional Inclusivity

Connected Collaboration

Driven, Together