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General Manager

General Manager

Dear DaphniPhiladelphia, PA, US
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Schulson Collective attracts restaurant goers from all walks of life, encompassing multiple different cuisines & dining experiences throughout its concepts. Across Center City Philadelphia, our restaurants offer cuisines ranging from Contemporary American & Pan-Asian to Japanese, Oyster Bar, Italian & more. We welcome you to apply to become part of a growing restaurant group & assist in providing top-of-the-line culinary experiences across Philadelphia.

Key Responsibilities :

Operational Management :

  • Oversee the day-to-day operations of the restaurant, ensuring all services are delivered efficiently and effectively.
  • Manage the dining experience to meet the highest standards of quality, cleanliness, and service.
  • Ensure that the restaurant complies with health and safety regulations and food safety standards.

Staff Management :

  • Hire, train, and manage staff, including front-of-house (servers, hosts, bartenders, support)
  • Conduct performance reviews, provide feedback, and implement training programs to improve staff skills.
  • Schedule shifts and manage labor costs efficiently.

    • Customer Service :

  • Ensure excellent customer service by addressing customer complaints or concerns and taking proactive measures to enhance customer experience.
  • Monitor guest satisfaction levels, implement customer feedback, and make improvements where necessary.

    • Financial Management :

  • Develop and manage the restaurant’s budget, ensuring the business operates within its financial limits.
  • Oversee inventory and ordering to maintain adequate stock levels and minimize waste.
  • Monitor financial performance, including sales, costs, and profitability, and work to optimize them.
  • Prepare reports on sales, expenses, and other financial metrics, and present them to ownership or corporate leadership.

    • Compliance and Reporting :

  • Ensure the restaurant complies with all local, state, and federal regulations regarding labor laws, alcohol service, and food safety.
  • Maintain proper documentation and handle any necessary reporting for inspections and audits.

    • Required Skills and Qualifications :

  • Proven experience as a General Manager - required.
  • Strong leadership, organizational, and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Strong understanding of financials, budgeting, and forecasting.
  • Ability to work under pressure and handle difficult situations calmly and professionally.
  • Knowledge of food safety standards and best practices.
  • Familiarity with restaurant management software Resy & Toast preferred.
  • Flexibility to work evenings, weekends, and holidays as needed.

    • Preferred Qualifications :

  • Bachelor’s degree in hospitality management, business, or a related field.
  • Previous experience in an upscale, fine dining, high-volume restaurant
  • Certification in food safety (e.g., ServSafe)
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    General Manager • Philadelphia, PA, US