Medical Customer Support

Job Summary

Objective of this position is to provide multifaceted operational support to Medical Affairs including the Medical Information call center. This role will require the incumbent to have broad experiences and skills set to successfully respond to incoming customer calls and perform call triage, document maintenance, reporting, contract processing, and invoice reconciliation. The ideal candidate will be able to work within a team as well as independently, can keenly analyze situations and troubleshoot issues, and has the motivation to learn and to take on new tasks as necessary.

Primary Responsibilities

• Answer, document, and triage incoming phone calls to the Medical Information Call Center. Candidate must exhibit great customer service and a willingness to assist customers.
• Data entry and reporting in various systems. Incumbent should be detail oriented and accurate in processing and handling of information.
• Review and respond to customer comments and questions on brands social media sites (e.g., Facebook)
• Daily review and confirm receipt of calls handled from afterhours vendor.
• Reconciliation of invoices from third-party vendor. Review and process payments ensuring appropriate amount is billed, tracking of payments and working with Accounts Payable and vendor in resolving discrepancies.
• Document maintenance and management to observe document lifecycles, initiate timely review and approval of documents, appropriately filing and ensuring version control.
• Manage, record and ensure staff complete review and / or training on various departmental documents.
• Assist with onboarding new hires. Initiating equipment and office set up, preparing necessary documents for training
• Administrative support as needed which include, but not limited to, filing, mail distribution, calendaring
• Additional projects or assignments as needed.

Education and Experience Requirements

Necessary Knowledge, Skills, and Abilities

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