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Inside Sales Representative - Call Center

Inside Sales Representative - Call Center

PNY Technologies IncParsippany, NJ, US
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Job Description

Job Description

MAIN FUNCTION :

Generate leads or sales by uncovering opportunities with new and existing customers through outbound cold / warm calling activities. Provide sales support to customers, including identifying opportunities, follow-up, training, price quotas and other sales and customer support related items as needs. Responsible for all PNY Commercial Product sales related activities.

QUALIFICATIONS :

  • Bachelor’s degree or equivalent preferred
  • 2 years related experience minimum
  • Skilled in MS Office, Excel, Word, PowerPoint
  • Excellent communication skills, including ability to communicate effectively in English
  • Excellent interpersonal skills
  • Strong organizational and customer service skills, combined with a strong attention to detail
  • Ability to work in team environment
  • Ability to multi-task and prioritize projects
  • Proficiency with Customer Relationship Manager (CRM) applications
  • Knowledge of Distribution channel a plus
  • History with meeting / exceeding sales quotas

WORKING CONDITIONS :

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.

KEY RELATIONSHIPS :

  • PNY Inside Sales team
  • PNY Customer Operations team
  • PNY Territory and Regional sales team
  • PNY Distribution team
  • Customers
  • DUTIES AND RESPONSIBILITIES :

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sales activities, including :
  • Performing inbound and outbound activities to attain stated goals

  • Working with the CRM and other systems to manage activities and track results
  • Providing customers with price quotes, configuration advice and lead times
  • Maintain a customer communication activity at stated levels to generate the required lead or sales opportunities
  • Preparing reports to demonstrate activity and results
  • Keeping Inside Sales manager and supervisor informed of any pertinent business issues
  • Managing and processing new accounts set up, and assisting with pre-sales support
  • Properly assess opportunities as either consumer or professional
  • Assist with developing and managing customer relationships
  • Prospect new customer relationships
  • Coordinate activities with sales managers and other company resources to achieve goals
  • Track customer information, generate reports and create slide presentations
  • Keep current on products, customer programs, strategies, goals and competitors
  • Coordinate with Distribution partners to close sales opportunities
  • Conducting product training and presentations to customers
  • Assists in other areas, as assigned
  • COMPENSATION :

    The base salary range for this position is $50,000 to $60,000; the exact salary depends on several factors such as experience, skills, education, and budget.

    BENEFITS OVERVIEW :

    We offer a competitive benefits package that includes medical, dental, vision, basic life and AD&D coverage, short- and long-term disability, a 401(k) retirement plan, annual discretionary salary increases and bonuses. Employees receive paid company holidays, paid time off, and access to company-paid training. Optional benefits include tuition reimbursement, a 529 college savings plan, pet insurance, legal and ID theft coverage, and other voluntary insurance plans.

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    Call Center Representative • Parsippany, NJ, US

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