Customer Service Representative- Farm and Ranch Division

Job Description

Job Description

This position primarily supports our farm and ranch customers throughout Kansas, Missouri, Arkansas, and Oklahoma. As an Insurance Customer Service Representative, you will play a key role in assisting agricultural customers with their crop, livestock, and farming insurance needs. You will be the first point of contact for our clients and your primary responsibilities will include assisting customers with inquiries, providing information about our products, and processing claims. We are looking for someone who is passionate about helping others, has excellent communication skills, and possesses knowledge of agricultural operations and the unique needs of rural communities.

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Flexible Schedule

Responsibilities

• Respond to customer inquiries via phone, email, or in-person.
• Provide accurate information regarding insurance policies, claims, and coverage options.
• Process policy applications, renewals, and modifications.
• Assist clients in filing claims and follow up on the status.
• Maintain customer records and ensure accurate documentation.
• Resolve customer complaints efficiently and professionally.
• Collaborate with team members to enhance service delivery and improve customer experience.

Requirements