Enterprise Technical Lead

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

We are seeking a highly motivated and dedicated Enterprise Technical Lead (ETL) to join our team. As an ETL, you will be the first point of contact for our key customers, providing exceptional technical service and product delivery. You will play a crucial role in ensuring the growth and technical success of these customers, ensuring they are delighted with our products.

You will :

Own end-to-end product and technical delivery of the Datavant Connect product suite

Deeply understand our customers' systems and workflows and how they use Datavant to achieve their goals

Provide exceptional client service and support, constantly considering ways we could better serve our customers through new features, use cases, and products.

Partner closely with Customer Success, Privacy Delivery, Go to Market, Product, and Engineering teams to not only drive customer projects forward but also to address customer feedback and improve customers' experience with our products and services.

Identify and support automation of repeatable implementations and customer support processes.

Actively listen to customers, understand their needs, and empathize with their concerns and feedback.

What you will bring to the table :

Team-first mindset : you work well as part of a collaborative team, as well as independently. No job is too big or too small for you, and you are excited to roll up your sleeves and pitch in where needed. You work well under pressure in a fast-paced, changing environment, especially when faced with ambiguity.

Problem-solving skills : you are technically curious, resourceful, and get excited when confronted with a new technical problem to dig into.

Expert communicator : You have excellent verbal and written communication skills to facilitate cross-functional collaboration, drive customer projects forward, and effectively advocate for customer needs within the organization.

Dedicated customer service mindset : You love working with customers, helping them, and have excellent customer service instincts and judgment.

Excellent organizational abilities : You are highly organized and effortlessly balance multiple projects and priorities simultaneously with systematic follow-up and responsiveness to customer and internal needs.

3-5 years of experience working in a healthcare or public sector role

#LI-BC1

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is

$88,000-$120,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and / or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and / or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (https : / / www.datavant.com / eeo-commitment-statement) . Know Your Rights (https : / / www.eeoc.gov / know-your-rights-workplace-discrimination-illegal) , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (https : / / peopleteam.datavant.com / portal / en / newticket?departmentId=248697000248790029&layoutId=248697000248795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (https : / / app.tango.us / app / workflow / Greenhouse Locating-Requisition-ID-2c7d618c8a8a423da4330ff12330695e) . Requests for reasonable accommodations will be reviewed on a case-by-case basis.

For more information about how we collect and use your data, please review our Privacy Policy (https : / / www.datavant.com / privacy-policy) .