Quality System Specialist

Overview

We are seeking a Quality System Specialist to support our QA Manager in driving continuous improvement across our quality management system. This role focuses on enhancing product quality, improving on-time delivery, reducing defects and rework, optimizing vendor performance, and preventing recurring issues. All to strengthen the Total Customer Experience. Join us and help shape a culture of quality excellence. Apply today to be part of a team dedicated to continuous improvement and exceptional customer experiences.

Responsibilities

• Data Analysis and Reporting : Collect, analyze, and report on quality metrics to identify trends and opportunities for improvement. Develop new metrics as needed to monitor system and process performance.
• Vendor Performance : Track and evaluate vendor delivery and product compliance, participate in performance reviews, and support vendor improvement initiatives.
• Document and Technical Management : Maintain and update controlled documents, policies, procedures, work instructions, and standards. Coordinate document reviews, approvals, and associated training across departments. Perform technical writing for internal and external communications as needed.
• Internal and External Auditing : Support and conduct scheduled internal audits and impromptu audits to ensure compliance and identify improvement opportunities. Assist with external audits, including ISO 9001 and customer audits.
• On-Time Delivery Improvement : Analyze delivery data, identify root causes of delays, and collaborate with departments and external partners to prevent recurrence.
• RTPR and Nonconformance Tracking : Review Real-Time Problem Solving (RTPR) data, monitor nonconforming product reports, and drive process improvements.
• Equipment Calibration : Coordinate calibration of measuring and test equipment across all sites to ensure compliance with standards.
• Customer Satisfaction : Collect and analyze customer feedback, identify areas for improvement, and share insights to enhance overall satisfaction.
• Training and Development : Deliver quality system training across departments, ensuring a process-focused approach and compliance with best practices.
• Special Projects : Lead quality improvement projects as assigned to enhance processes, reduce costs, and improve overall system performance.

Qualifications & Requirements

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