Implementation Manager

A company is looking for an Implementation Manager who is passionate about voice technology and committed to driving customer success.

Key Responsibilities

Lead the implementation process for new customers across the Agents Platform and other product lines

Develop the Customer Success playbook for implementation excellence

Partner with internal stakeholders to ensure smooth handoffs and aligned customer journeys

Required Qualifications

Experience with high growth functions and a growth mentality

Understanding of software development, software architecture, and common integration patterns

Strong technical background to assist customers in architecting integrations

Experience managing project timelines and senior stakeholders

Ability to identify patterns that can be standardized and scaled