ADRC Care Coordinator

Job Description

Job Description

CICOA is a leading non-profit organization dedicated to enhancing the quality of life for older adults and individuals with disabilities in Central Indiana with services such as home modifications, meals, transportation, caregiver support, care management and community health programs. We're on a mission to empower our community and ensure that everyone has the opportunity to live well at home and maintain their independence.

SUMMARY The ADRC Care Coordinator (ACC) serves as an integral member of the Aging and Disability Resource Center (ADRC). ACCs work together to provide community resources support and benefit application navigation to individuals that CICOA serves. The ACCs primary responsibility will be to assist the department with individual-related needs by providing communication and follow up to enhance quality of information and referral services as well as support for navigating Medicaid waiver services. The ACC will work directly with the individual, family, OC and providers, primarily in a community setting, with the intention of creating exceptional experiences for individuals served by CICOA. ACCs will assist and monitor Medicaid application, eligibility, and approval for the individuals served at CICOA.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Deliver information and referral services to community members, using CICOA’s resource database for reference.
• Assist individuals with all parts of the Medicaid application process, including application, interview, documentation submission, and follow up needs.
• Conduct home visits with community members for the purpose of gathering documentation for benefit applications as well as overall Medicaid waiver process navigation.
• Collaborate with team members to support the needs of the community members.
• Provide phone support to individuals on the Medicaid waiver waitlist as requested.
• Apply professional written and verbal communication with team members, supervisory staff, and community members.
• Demonstrate CICOA’s core values of Integrity, Courage, Accountability, Respect, and Excellence (ICARE) in daily interactions with both staff and community members served.
• Participate in pertinent state, local, and agency-level training sessions to maintain compliance.
• Work with diverse digital platforms, including Microsoft suite products, state-employed case recording systems, and a community resource database, for the purpose of documentation and community service needs.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform the essential duties listed. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE High school diploma or equivalent required; computer experience required; email, Microsoft Office suite and internet. Two years relevant experience in a medical, care management or Medicaid / Medicare setting preferred. Associates Degree in Human Services, Psychology, Nursing, or related field preferred. Healthcare experience preferred. Relatable experience working with older adults highly preferred. Experience working with state agencies and / or with Medicaid approval process preferred.