Talent.com
Technology Standards & Alignment Manager - MSP | Client-Facing IT Role

Technology Standards & Alignment Manager - MSP | Client-Facing IT Role

Bmore TechnologyWhite Marsh, MD, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Description

The Technology Alignment Manager is a strategic technical role within Bmore Technology. You'll be responsible for proactively managing and standardizing client environments based on our best practices. This role is key to reducing reactive support issues and ensuring our clients' systems are aligned with industry and internal standards. Success in this role is measured by your ability to :

  • Reduce reactive tickets through proactive reviews and alignment.
  • Build strong client relationships.
  • Maintain accurate documentation and communicate effectively with internal teams.

If you thrive on being a subject matter expert, enjoy working across diverse client networks, and are eager to grow your technical expertise, this role could be a great fit.

About the Role

About Us

We're a fast-growing Managed Services Provider (MSP) serving the mid-Atlantic and Southeast regions. Our team is built on collaboration, continuous learning, and delivering exceptional IT service. We offer a clear path for career advancement, technical training, and exposure to a wide range of client environments to help you grow into a senior technical role.

  • Competitive compensation
  • Medical and retirement benefits
  • Training and professional development
  • A supportive environment focused on helping you become the best version of yourself

    • Requirements

    Essential Duties and Responsibilities :

  • Perform technology alignment reviews both onsite and remotely.
  • Develop and maintain technical knowledge of the clients' environment.
  • Perform regular, proactive service at our clients' sites.
  • Help build and maintain our Standards Library.
  • Minimize reactive issues.
  • Identify technical risks.
  • Drive down reactive support tickets from clients through regular ticket review.
  • Build a strong relationship with the client.
  • Update system documentation.
  • Identify areas where clients are outside our technical alignment to the vCIO.
  • Communicate with clients to keep them informed of incident progress and notify them of impending changes or agreed-upon outages.

    • Additional Duties and Responsibilities :

  • Improve customer service, perception, and satisfaction.
  • Work within a team and communicate effectively.
  • Develop in-depth knowledge of the Bmore service catalog and how it relates to clients' needs.
  • Document internal processes and procedures related to duties and responsibilities.
  • Enter all time on service or project tickets as it occurs.
  • Understand processes in CW Manage by completing assigned training materials and blueprints in the ConnectWise University
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

    • Knowledge, Skills, and / or Abilities Required

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and / or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent listening and communications skills, both verbal and written
  • Strong customer relationship skills
  • Organized, detail-oriented, and self-motivated.
  • Ability to follow detailed directions.
  • Diagnosis skills of technical issues.
  • Ability to provide and maintain detailed documentation.
  • Service awareness of all BTG's key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Willingness to develop professionally.
  • Ability to work with minimal supervision.

    • Educational / Previous Experience Recommendations

  • Four-year college degree and / or equivalent Professional IT Certifications
  • Experience with Python and PowerShell scripting.
  • Worked in a Managed Services Provider (MSP) is a plus.

    • J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Technology Alignment • White Marsh, MD, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Mergers and Acquisitions IT Diligence Senior Manager

    Mergers and Acquisitions IT Diligence Senior Manager

    DeloitteBaltimore, MD, US
    serp_jobs.job_card.full_time
    From developing a standout resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. At Deloitte, we know that g...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Systems Team Lead

    Client Systems Team Lead

    Greater Baltimore Medical Center (GBMC)Towson, MD, United States
    serp_jobs.job_card.full_time
    Under direct supervision, is responsible for assisting with the daily oversight and management of the Client Systems Team, serving as a point of escalation and subject matter expert on the IT needs...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Configuration Manager

    Configuration Manager

    Set of XHanover, MD, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    WE ARE HIRING OWNERS Set of X is led by industry veterans who see government contracting as a good community with plenty of opportunity to go around. With a shared desire to give back, grow the comm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Systems Development Manager, AWS Cross Domain Services

    Systems Development Manager, AWS Cross Domain Services

    AmazonJessup, MD, US
    serp_jobs.job_card.full_time
    AWS Cross Domain Services Team Systems Manager.The AWS Cross Domain Services Team is looking for a passionate, result-oriented, and inventive systems manager to own, build, and run cross-domain sys...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Identity Access Management (IAM) Manager - Information Technology - Bowie, MD

    Identity Access Management (IAM) Manager - Information Technology - Bowie, MD

    WesBanco Bank Inc.Bowie, MD, United States
    serp_jobs.job_card.full_time +1
    Identity Access Management (IAM) Manager - Information Technology.Bowie, Maryland, United States.This position is 100% remote within the Bank's footprint. Employee will work full time remote outside...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Lead, IT Applications

    Lead, IT Applications

    CienaBaltimore, MD, United States
    serp_jobs.job_card.full_time
    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach.Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    IT Project Manager, Service Desk Manager (NCS) - BCIT

    IT Project Manager, Service Desk Manager (NCS) - BCIT

    City of BaltimoreBaltimore, MD, US
    serp_jobs.job_card.full_time
    Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless oppo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior IT Internal Auditor

    Senior IT Internal Auditor

    Element Fleet ManagementBaltimore, MD, US
    serp_jobs.job_card.full_time
    Get Started On An Exciting Career At Element!.Element employees make a difference in the lives of others every day.We are re-defining the fleet management industry to be people first, then business...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    IT Professional

    IT Professional

    NavyBowie, MD, United States
    serp_jobs.job_card.full_time
    ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless opera...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Configuration Manager, Level 3 (FORECASTED)

    Configuration Manager, Level 3 (FORECASTED)

    Independent SoftwareFort Meade, MD, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    As a Configuration Manager with Independent Software, you will be responsible for applying configuration management (CM) discipline to developmental and operational systems across their entire life...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Cross Domain Approval Expert

    Cross Domain Approval Expert

    Leidos IncOdenton, MD, United States
    serp_jobs.job_card.full_time
    Leidos has an opportunity for a.DISA Cross Domain Enterprise Services (CDES) effort.This is a technical position that supports both engineering and cross domain areas across multiple doctrines and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director, Product Management, Integrations

    Director, Product Management, Integrations

    Medallia, Inc.Baltimore, MD, United States
    serp_jobs.job_card.full_time
    Medallia is the pioneer and market leader in Experience Management.Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior IT Internal Auditor

    Senior IT Internal Auditor

    Element Fleet CorporationBaltimore, MD, United States
    serp_jobs.job_card.full_time
    Get started on an exciting career at Element!.Element employees make a difference in the lives of others every day.We are re-defining the fleet management industry to be people first, then business...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Contracts Leader (HYBRID TELEWORK)

    Contracts Leader (HYBRID TELEWORK)

    Lockheed MartinElkridge, MD, US
    serp_jobs.job_card.part_time
    Contracts Leader (HYBRID TELEWORK).Lockheed Martin's Cyber and Intelligence business unit has an outstanding new opportunity for a seasoned principal contracts professional in our Hanover office.LM...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Associate, Global Technical Support

    Senior Associate, Global Technical Support

    CienaHanover, MD, United States
    serp_jobs.job_card.full_time
    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach.Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director, Solutions Consulting - DoW / Intelligence Community

    Director, Solutions Consulting - DoW / Intelligence Community

    Palo Alto NetworksBaltimore, MD, US
    serp_jobs.job_card.full_time
    Director, Solutions Consulting - DoW / Intelligence Community.At Palo Alto Networks everything starts and ends with our mission : Being the cybersecurity partner of choice, protecting our digital way ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Telecommunications Systems Engineer - Face to Face Interview

    Telecommunications Systems Engineer - Face to Face Interview

    Elegant Enterprise-Wide Solutions, Inc.Annapolis, MD, US
    serp_jobs.job_card.full_time
    Job Title : Telecommunications Systems Engineer.Face to Face Interview Required • •.Minimum of ten (10) years’ experience in providing application development support in a multi-user, LAN-based,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Director of Trades and Building Systems

    Director of Trades and Building Systems

    Goucher CollegeBaltimore, MD, United States
    serp_jobs.job_card.full_time
    Director of Trades and Building Systems.The Director of Trades and Building Systems will assume technical responsibility for directing the multi-trade maintenance personnel in the completion of mai...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Bank Information Technology Director - To 165K - Baltimore, MD - Job 3363

    Bank Information Technology Director - To 165K - Baltimore, MD - Job 3363

    The Symicor GroupBaltimore, MD, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Bank Information Technology Director – To $165K – Baltimore, MD – Job # 3363.The Symicor Group is a boutique talent acquisition firm based in Lincolnshire, IL & San Antonio, TX.Our nationally u...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Technical Lead

    Technical Lead

    Nationwide IT ServicesBaltimore, VA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    US Coast Guard Yard, Baltimore, Maryland Employment Type : Full-Time / 100% On-Site Clearance : Ability to pass a basic background check About the Role Nationwide IT Services (NIS) is see...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30