Senior Client Relationship Specialist

Senior Client Relationship Specialist

The Senior Client Relationship Specialist plays a critical role in supporting the bank's relationship management efforts by processing a variety of client's financial transactions, ensuring accurate documentation, maintaining client records, and facilitating smooth communication between clients and internal departments. This role requires highly experienced and motivated professionals with a strong background in financial institution and commitment to delivering exceptional service and driving client satisfaction. In addition to client-facing responsibilities, the candidate will contribute to team development through cross-training and knowledge sharing, helping to build a collaborative work environment. A strong understanding of regulatory requirements and strict adherence to internal policies and procedures are essential for success in this role.

Key Responsibilities

Serve as a liaison between clients and internal teams to ensure timely and accurate processing of customer banking transactions including but not limited to uncommitted / committed loans, foreign exchange, all types of deposit booked in New York Branch.

Collect, retrieve, verify, and update client profile documents, including company information, authorized signers / users, and product-specific access rights.

Upload and manage digital files in the internal system, ensuring completeness and accuracy.

Provide back-up support to other staff members to maintain department productivity standards.

Provide support related to client onboarding and maintenance.

Maintain confidentiality and adhere to compliance standards in all client interactions.

Develop strong relationships with key clients, understanding their needs and providing tailored solutions to meet their business objectives.

Collaborate with Group Head and senior staffs to develop and implement client relationship strategies that align with the company's goals and objectives.

Address and resolve complex client issues, ensuring timely and effective solutions.

Qualifications

Minimum of 5-7 years of experience in client relationship management in Banking or financial services.

Strong knowledge of banking products, services, and regulatory requirements.

Bilingual English / Japanese and multilingual ability may be advantageous.

Skills

Excellent communication, interpersonal, and problem-solving skills.

High attention to detail and accuracy in handling financial transactions and documentation.

Experience leading or coordinating cross-functional projects.

Ability to cross-train team members to foster a collaborative team environment.

Attributes

Client-focused mindset with a commitment to delivering exceptional service.

High level of professionalism and integrity.

Stay composed and effective during pressure or during periods of change.

Takes ownership of the outcomes and follow through on commitment.

Willing to share expertise and support the growth of peers through cross-training.

The expected base salary ranges from $64,500- $75,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.

Mizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory obligations. Roles in some of our departments have greater in-office requirements that will be communicated to you as part of the recruitment process.

Mizuho Financial Group, Inc. is the 15th largest bank in the world as measured by total assets of ~$2 trillion. Mizuho's 60,000 employees worldwide offer comprehensive financial services to clients in 35 countries and 800 offices throughout the Americas, EMEA and Asia. Mizuho Americas is a leading provider of corporate and investment banking services to clients in the US, Canada, and Latin America. Through its acquisition of Greenhill, Mizuho provides M&A, restructuring and private capital advisory capabilities across Americas, Europe and Asia. Mizuho Americas employs approximately 3,500 professionals, and its capabilities span corporate and investment banking, capital markets, equity and fixed income sales & trading, derivatives, FX, custody and research.

Mizuho Americas offers a competitive total rewards package.

We are an EEO / AA Employer - M / F / Disability / Veteran. We participate in the E-Verify program. We maintain a drug-free workplace and reserve the right to require pre- and post-hire drug testing as permitted by applicable law.