Facilities Coordinator

Overview

The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities.

Responsibilities

• Provide general facility management services, including monitoring of office / facility operations.
• Address client inquiries and concerns to ensure timely and quality issue resolution and service delivery.
• Follow up with clients to ensure customer satisfaction.
• Respond to facility inquiries and complaints, assess problems, and take corrective action.
• Remain knowledgeable regarding all operational aspects of building systems.
• Coordinate with outside contractors for service and repairs of equipment.
• Follow protocols for building-specific maintenance and safety procedures.
• Maintain ongoing communication with contractors, client, and team.
• Assist with site inspections within the assigned building portfolio.
• Create and assign work orders to engineering staff, subcontractors, and vendors; report on open and closed work orders and track status.
• Request, review, and submit work orders, bids, and proposals from vendors; verify final invoice pricing and process payments in a timely manner.
• Assist in monitoring and assessing vendor performance; train vendors on work order and billing procedures.
• Manage complex work orders, including environmental issues and disaster recovery; oversee service and performance of vendors and landlords for timely completion of jobs.
• Document written communications between all parties; schedule and record maintenance and repairs on building equipment.
• Communicate frequently with clients, landlords, and vendors to resolve issues and provide project status updates.
• Provide process and procedures training and direction to new associates; coordinate special events in support of the client; assist with measuring and reporting KPIs against SLAs.
• Provide facilities helpdesk services on behalf of the client(s) and monitor internal / external workflow to ensure consistent quality of service and work product.

Key Competencies

Education

Experience

Additional Eligibility Qualifications

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction.

EEO / ADA Statement

Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, Cushman & Wakefield takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities. Duties may change or be assigned at any time with or without notice. Note : This description includes core responsibilities; modifications may occur based on region.

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