Branch Trainer : Memphis, TN

Branch Trainer : Memphis, TN

Summary : Plans, schedules, coordinates, facilitates, and presents training focused on providing the highest quality security personnel for the accounts supported by the Branch Office. Assists with onboarding and personnel recordkeeping for new hires and current employees.

Essential Duties and Responsibilities : Other duties may be assigned by the Regional Vice President (RVP) or Director of Learning and Development :

• Coordinates and conducts all instructor-led training for both internally and externally developed programs, including, but not limited, to Initial Security Officer Training (ISOT) program, re-training programs, annual In-Service Training, firearms, use of force, less-than-lethal weapons, safety, and orientation.
• Participates as a subject-matter expert with respect to training certifications in order to provide updates to new and existing training content, give guidance to new and existing officers, and inform the Director of Learning & Development of new training requirements, best practices, and techniques.
• Works with all local HR and Operations team members to communicate licensing and training requirements, including but not limited to security license status, training certification expiration, past due training, and upcoming training schedule.
• Works with local HR and Operations team to schedule new-hire training classes around business needs.
• Works with all levels in the organization to identify, analyze, and solve problems and creates opportunities for continuous improvement; Mentors and reports on the progress of new employees under guidance during training periods to the Branch Human Resources Manager, RVP, or General Manager.
• Maintains training, licensing, and compliance records by accurately entering all training and licensing information into the Learning Management System and works with Learning & Development to correct any discrepancies.
• Supports recruiting activities within the branch and delivers drug screening, orientation, and onboarding paperwork to new employees.
• Oversees all uniform orders assignments, exchanges, or reimbursements while maintaining uniform room cleanliness and inventory.
• Maintains confidentiality of all information and data.
• Will travel as needed to provide required training to officers and officer candidates, usually up to 50% of the time.
• Other responsibilities as assigned by the General Manager, RVP, or Director of Learning & Development.

Competency : To perform the job successfully, an individual should demonstrate the following competencies :

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Education and / or Experience : Minimum high school diploma or equivalent required. Some college education or business classes are desirable. Minimum 1 2 years of professional-level experience required. Prior experience in the fire service, security industry, law enforcement, and / or military highly desired. Experience in security operations or other functions of the security industry is a plus.

Language Skills : Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations using the English language. Ability to write reports, internal business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills : Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability : Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills : To perform this job successfully, the Branch Training Manager should possess intermediate to advanced skills in Microsoft Office software, including Word, Excel, Outlook, and PowerPoint, and should have a working knowledge of Internet programs and learning management systems.

Certificates, Licenses, Registrations : Valid Driver's License. State Security Instructor / Trainer License (if applicable). NRA Instructor Certification. Less-Than-Lethal Weapons (OC Spray, Baton, Handcuff, and Unarmed Self Defense)Instructor Certification. CPR / AED First Aid Instructor Certification.

Other Qualifications : Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines. Must be highly organized and able to keep on track with the required information available at all times.

Ability to deliver specific training programs in accordance with local, state and federal laws and regulations, and Walden Security standards; CPR / First Aid / AED; Firearms; Defensive Tactics; Mobility Devices (e.g. vehicles, bicycle, golf cart, Segway); Fire Safety Services (emergency plans; occupants, floor wardens and staff presentations; and evacuation drills); provide other value-added services such as workplace violence / active shooter training.

Professional, articulate, and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions, and materials in strictest confidence. Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player.

Must customarily and regularly exercise discretion and independent judgment in the normal course of day-to-day activities to schedule appointments in order to carry out responsibilities. Strong interpersonal skills to foster positive working relationships with other employees, management, and others outside of the company; Ability to deal with internal and external customers and to ensure compliance with fair employment practices, and perform multiple tasks simultaneously in a timely, courteous, and professional manner.

Ability to work a flexible schedule and to work evenings, weekends, and holidays as requested or required. Ability to pass a drug screen, credit check, and criminal background check.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors.

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The Training Manager must be capable of working in a fast-paced / high-stress environment.

Other Tasks : This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

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Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.