Office Administrator

RigUp • Spring, TX, US

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Role : Office Administrator

Our Vision : RigUp is where the best workers power the world's most successful projects. We are united by a common mission : to deliver services and technology that fundamentally change how skilled workers and the businesses they serve get hard work done.

Job Description :

A Customer Service Representative II / Procurement Help & Training Specialist position responsible for providing advanced customer support, training, and problem resolution while managing invoice processing, vendor relations, and internal department communications.

Responsibilities :

Provide advanced customer support and problem resolution
Train and mentor other CS staff members
Research and reconcile customer accounts
Resolve payment delays and disputes
Process and track invoices
Communicate with procurement, finance, and operations departments
Document communications and resolutions
Investigate and resolve account discrepancies
Prepare correspondence and fulfill customer needs
Maintain professional vendor relationships

Skills and Qualifications :

Required :

Extensive customer service experience

Excellent verbal and written communication skills

Proficiency in Microsoft Office

Experience in account reconciliation

Strong problem-solving abilities

Documentation and record-keeping skills

Professional conflict resolution abilities

Detail-oriented approach to work

Preferred :

Open Invoice experience

Training / mentoring experience

AP / Procurement experience

Experience in vendor relations

Knowledge of payment processing systems

Experience with account research

Demonstrated leadership abilities

Strong interpersonal skills

Job Details :

Location : Spring, TX

Schedule : Monday-Friday, 40 hour week

Pay : $32 / hr

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Office Administrator • Spring, TX, US