Personal Banker - No Sales

Personal Banker

Join us today as a Personal Banker at First Business Bank. First Business Bank is a Top Workplaces USA company.

At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other's differences, and a focus on improving our communities, we are confident you'll find the experience is your advantage. We're delighted you're considering joining us!

Work Model : Based out of our Appleton, WI location and onsite Monday-Friday, 8am-5pm.

Overview

The Personal Banker is a key contributor in servicing the overall banking portfolio. Focusing on client onboarding, managing documentation, executing product setup and maintenance, and related monitoring, this role follows established procedures. This role provides support to Client Services, assisting with client transactions, answering phones, account documentation, and other service-related tasks.

Specific Responsibilities

Deliver Exceptional Customer Service Treasury Management

This role is responsible for delivering a high level of personal service to both internal and external clients by promptly answering phone calls, greeting visitors, and responding to emails. The Associate handles routine Treasury Management tasks and related account maintenance and refers complex issues and banking solutions to Senior Members.

Key responsibilities include coordinating new client onboarding and ongoing account maintenance, preparing documentation, and gathering product setup information. The role may also support limited client profiling and proposal preparation (including fee modeling).

Prepare New Account and Maintenance Documents with Accuracy

Responsible for opening and closing accounts, processing card applications, and performing routine account maintenance. Monitors key reporting activities to ensure timely and accurate handling across bank offices.

Perform Banking Transactions with Accuracy

Processes routine transactions such as deposits, withdrawals, and payments. Supports cash and card services, maintains accurate balances, and follows established transaction procedures.

Qualifications

• Associate's degree in business related field or equivalent work experience
• Prior cash handling and customer service experience preferred.
• Strong organizational and multitasking skills, with the ability to meet strict deadlines
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office and familiarity with Salesforce or similar CRM systems
• Ability to handle confidential information with discretion

Equal Opportunity Employer, including Veterans and Individuals with Disabilities.