Claims Trainer - Quality Coordinator

Job Description

Job Description

UNITE HERE HEALTH serves over 200,000 workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!

The Claims Trainer – Quality Coordinator will evaluate the Claims department workforce with the intent of enhancing professional learning and development. This position will assist management in ongoing and long-term employee auditing, training and development through classroom learning, one-on-one training and coaching as well as objective auditing delivered through standardized forms and verbal feedback.

ESSENTIAL JOB FUNCTIONS AND DUTIES

• Conducts job analysis and process reviews; creates and edits role-specific training content
• Creates training materials such as guidelines and procedures for training and coaching
• Coordinates with management to identify training and development opportunities
• Identifies and analyzes trends and provides insight to management regarding department efficiency
• Improves and ensures quality of claim handling practices
• Monitors and delivers feedback to management on the progress of training classes and coaching efforts
• Maintains quality and productivity standards through training and coaching
• Calculates weekly and monthly audit results
• Partners with other areas of the organization to coordinate training efforts and make recommendations for improvement of interdepartmental business processes
• Provides support for claim resolution by gathering and communicating information to develop procedures for complex claim handling
• Exemplifies the Fund’s values in leading and fostering a respectful, trusting, and engaged culture of inclusion and engagement

ESSENTIAL QUALIFICATIONS

Salary range for this position : Hourly : $25.69 - $31.44. Actual base salary may vary based upon, but not limited to : relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.

Work Schedule (may vary to meet business needs) : Monday-Friday 8-4pm CT, 7.5 hours per day (37.5 hours per week) as a hybrid position.

We reward great work with great benefits, including but not limited to : Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Short- & Long-term Disability, Life, Pension, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).

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