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Technical Support Specialist (Memphis)

Technical Support Specialist (Memphis)

Russell TobinMemphis, TN, US
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Title : Technical Support Specialist I

Location : Memphis TN 38103

Duration : 12+ Months

Shift : 74, 85, or 96 CST

Description :

  • The main function of a Help Desk Specialist is to provide technical assistance to computer system users.
  • A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities :

  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
  • May install software or perform hardware testing remotely
  • Enter commands and observe system functioning to verify correct operations and detect errors
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

    • Qualifications :

  • Associate's degree in computer related field or equivalent training required
  • 0-2 years experience required
  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
  • Basic ability to work independently and manage ones time
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

    • Training :

  • 85 CST for approximately a month. After training, the schedule can be 74, 85, or 96 CST, depending.
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    Technical Support Specialist • Memphis, TN, US

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