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Seasonal Pool Access Agent

Seasonal Pool Access Agent

Four Seasons HotelsWestlake Village, CA, US
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Pool Access Agent

Four Seasons Hotel Westlake Village is seeking a Pool Access Agent to join our positive, guest-focused team. The ideal candidate has a background in security and is confident, friendly, and professional. This role involves ensuring pool access policies are followed while maintaining a warm and welcoming environment for all guests.

What you will do :

  • Uphold the integrity of guest access by strictly adhering to the provided guidelines.
  • Check in each guest, referencing the guest list to confirm registration with the hotel or payment for a spa treatment.
  • Ensure that all guests are appropriately registered and have the necessary credentials for access.
  • Provide a welcoming, courteous experience to all guests upon arrival.
  • Maintain guest confidentiality and privacy.
  • Use the hotel computer (Micros), Open Table and phone system effectively.

What you bring :

  • High school education or equivalent.
  • 1+ year(s) previous experience in customer service.
  • 1+ year(s) previous experience in a security role.
  • Reading, writing and oral proficiency in the English language.
  • The ability to speak clearly with guests who do not have pool access.
  • The ability to accurately read registration guest lists while maintaining guest confidentiality.
  • The ability to multi-task while under pressure.
  • Successful candidates must possess legal United States work authorization.

    • What we offer :

  • Hourly Range : $21.75.
  • Company Match 401K Plan.
  • Complimentary stays at Four Seasons Worldwide.
  • Complimentary meals in our Wellness Caf.
  • Laundered Employee Uniform.
  • Employee Assistance Program.
  • Investment in your Wellbeing.
  • Life Insurance.
  • Complimentary on-site parking.
  • Training programs, tuition reimbursement.
  • Growth & Development opportunities.

    • Schedule & Hours :

  • Part time position, 3-4 days a week.
  • While this is a seasonal role with a defined end date, there may be opportunities for long-term employment based on business needs and performance.
  • Open availability is preferred & weekend availability is required.
  • Must be available to work holidays.

    • Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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    Seasonal • Westlake Village, CA, US