MEMBER NAVIGATOR
Liberty Health CareersWilmington, North Carolina, USjob_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionGraduated from an accredited Certified Nursing Assistant (CNA) with a current CNA certification in the state of practice preferred 2 years’ clinical experience as a Certified Nursing Assistant (CNA) in geriatric, adult or family practice setting, preferred 2 years’ experience working in a community-based program involving geriatric, adult or family practice setting Pertinent clinical work experience relevant to population served. Current BLS certification Must be able to demonstrate computer skills, including use of e-mail and Microsoft office word and excel Must be able to demonstrate effective written communication skills including but not limited to writing reports and correspondence Must be able to demonstrate effective verbal communication skills, including but not limited to speaking effectively to members, providers, families and staff and listening to members, providers and families Demonstrated ability to meet deadlines, and use time effectively and efficiently. Demonstrated successful experience working in an environment of change. Effectively copes with change and uncertainty; responds and "shifts gears" comfortably Is dedicated to meeting the expectations and requirements of both external and internal customers, acts with customers in mind Demonstrated ability to establish and maintain effective relationships with customers, and gain their trust and respect Uses logical methods to solve problems with effective solutions; looks beyond the obvious for solutions Is action oriented and sees challenges as opportunities Knowledge of community resources Previous experience working with behavioral health populations Experience working with low income and disadvantaged populations Previous work with vulnerable adults or senior population Must meet company driving standards Must have valid state driver’s license and be able to drive a car Must meet company's automobile liability insurance standards and provide proof of coverage Must be able to independently travel to assigned locations
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There’s no place like Liberty Health
Come explore career opportunities with Liberty Health , a dynamic leader in the healthcare industry. Join us!
We are currently seeking an experienced :
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JOB SUMMARY :
- Assists with access to care for CSNP members in collaboration with RN case manager and nurse practitioner.
- Obtains information for members based on the model of care requirements.
- Obtains information to assist with evaluation of patient needs.
- Communicate effectively with individuals across the care continuum.
- Documents member information in the electronic medical record.
- Reviews appointments communication pertinent information to RN Case Manager(s) and nurse practitioner(s) for additional interventions
- Collaborate with IDT for coordination of care
- Communicate with member and / or family obtaining and providing information regarding care and needs.
- Strong communication skills and focus on customer needs and services.
- Assists with any patient emergency as needed.
- Recommends and / or conducts specific areas of in-service or continuing education with patients and caregiver as appropriate.
- Assists with compliance of quality measures for CSNP program
- Assist with HEDIS measures and collection of data
- Assist with collection and presentation of QA data for the CSNP program
- Participates on ICT meetings for CSNP members
- Functions in CNA role if needed for member visits
- Performs other duties as assigned.
JOB REQUIREMENTS :
Visit www.libertycareers.com for more information.
Background checks / drug-free workplace.
EOE.
PId4644c48b8bf-37344-38727890
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Navigator • Wilmington, North Carolina, US
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