Loan Servicing Specialist

First Federal BankMadison, WI, US

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Job Description

Core values speak to the heart of an organization and are the essence of a company’s identity. Everything we do is centered around our community , customer service , our stability , and being trustworthy . These values support our mission and vision, shape our culture, and provide a foundation for the future.

Offering a dynamic benefit package that includes but is not limited to :

Four Medical Plan Offerings to choose from
Employer HSA Contributions (Coverage / Plan exclusions)
Employer Provided Life Insurance Policy
Annual Health Incentive
Annual Wellness Reimbursement
Tuition Reimbursement program
Generous Match 401k Retirement Plan
Paid Sick Leave
Paid Vacation Leave
11 Paid Holidays based on the Federal Reserve Calendar

If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.

DUTIES AND RESPONSIBILITIES :

Research and resolve servicing issues in support of origination teams, borrowers, and clients within scope of authority and expertise. Work with manager to ensure timely and accurate Loan Servicing practices.

Serve as the first and second point of contact for borrower inquiries.

Perform direct support for subservicing clients.

Prepare\generate\analyze\distribute reports for clients and management.

Perform select post-closing duties related to our subservicer\servicing\and QC functions.

Provides the best service to our customers with creative and innovative solutions.

Other duties as assigned.

JOB REQUIREMENTS :

Minimum five years’ experience in the mortgage industry, with an emphasis on Mortgage Loan Servicing Operations knowledge.

Excellent written and verbal communication skills.

Ability to provide the best service possible to our clients and customers utilizing creative and innovative solutions when necessary to achieve desired service levels.

Strong analytical ability, good judgment, and multidimensional thinker

Detail oriented and organized

Ability to work independently and as part of a team.

A.S Degree or higher preferred. Will consider extensive job knowledge as substitute

Bilingual candidates encouraged to apply.

EQUAL OPPORTUNITY EMPLOYER / VET / DISABILITY

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Loan Servicing Specialist • Madison, WI, US