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Warranty Coordinator

Warranty Coordinator

Starr HomesOverland Park, Kansas, United States
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What You’ll Do :

  • Be the First Point of Contact : Receive and document all incoming warranty requests, ensuring a friendly and professional client experience.
  • Schedule and Dispatch : Coordinate the daily and weekly schedules of warranty technicians, prioritizing tasks based on urgency and impact.
  • Communicate with Clients : Keep homeowners informed on timelines, next steps, and expectations for their service appointments.
  • Coordinate with Trades : Contact trade partners as needed, schedule repairs, and ensure follow-through on commitments.
  • Prioritize Efficiently : Use judgment and company standards to determine urgency levels and allocate resources accordingly.
  • Track and Document Work : Maintain detailed records of all requests, service calls, responsible parties, and completion status in Buildertrend or other systems.
  • Support Warranty Operations : Partner with field technicians, project managers, and leadership to create a seamless client experience.
  • Assist with Continuous Improvement : Provide feedback to improve warranty processes, communication, and scheduling efficiency.
  • Take on additional tasks as assigned.

About You :

  • Highly Organized : Able to juggle multiple schedules, calls, and service requests without losing track of priorities.
  • Client-Centered : Skilled at diffusing tense situations, building trust, and delivering an exceptional client experience.
  • Strong Communicator : Confident in both verbal and written communication with homeowners, team members, and trade partners.
  • Detail-Oriented : Meticulous about documentation, follow-up, and ensuring nothing falls through the cracks.
  • Problem Solver : Comfortable making decisions quickly to prioritize urgent matters and support warranty operations.
  • Tech-Savvy : Familiar with Buildertrend, scheduling software, and Microsoft Office tools.
  • Team Player : Works well with field techs, project managers, and leadership to keep operations running smoothly.
  • Adaptable : Thrives in a fast-paced environment and remains calm under pressure.

    • About Us :

    We’re a custom home builder committed to quality construction and client satisfaction. As part of our team, you’ll enjoy :

  • Benefits : Health, dental, vision, and life insurance.
  • Paid Time Off : Generous time off to balance work and personal life.
  • Retirement Plan : 5% 401(k) match to support your future.

    • Join us in creating exceptional homes and building lasting client relationships.

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    Warranty Coordinator • Overland Park, Kansas, United States