Customer Service Guide
VirtualVocationsMoreno Valley, California, United Statesjob_description.job_card.1_day_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Service Guide.
Key Responsibilities
Serve as the first point of contact for members and providers, managing 30-40 calls per day and other communication channels
Educate customers on their healthcare plans and digital tools while ensuring accurate and timely handling of inquiries
Document all interactions thoroughly and maintain high professionalism while safeguarding privacy according to HIPAA standards
Required Qualifications
At least 2 years of experience in a healthcare contact center
3+ years of overall customer service experience
Associate or Bachelor's degree or recent work toward a degree is preferred
Prior experience with multiple customer service channels such as calls, chat, text, and email
Tech-savvy with the ability to quickly learn and adapt to multiple systems
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Customer Service Guide • Moreno Valley, California, United States
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