Compliance Specialist

Safety / Risk Department Manager

The main purpose of this position is to ensure that all Safety / Risk Department rules and policies are being documented, enforced, and resolved.

Essential Job Functions :

• Provide customer service to drivers calling in and in person with questions regarding compliance to their hours of service. Identify the drivers' needs and provide immediate feedback.
• Communicate any problems to our driver associates and provide feedback and resolution.
• Research drivers' requests to make log corrections through the computer system. Verify validity through the computer system and update accordingly. Respond back to drivers on all researched corrections, whether valid or not.
• Work on various audit reports using the computer system screens. Using the reports, research for violations of the hours-of-service regulations and determine disciplinary action. Handle audit calls and carry out disciplinary action. Ensure the computer is updated with the proper information.
• Monitor drivers with in-cab device communication issues and ensure timely resolution or repair.
• Review paper logs used during malfunctions for accuracy and violations of the hours-of-service regulations, documenting any issues discovered.
• Document various driver incidents and complaint reports, as well as any necessary coaching and counseling.
• Review MVRs (Motor Vehicle Records) to ensure DOT compliance.
• Perform other related duties as assigned by supervisory personnel, including assisting with hazardous material briefings and general hazardous material compliance questions.
• Locate and view video captured by cameras on company equipment (e.g., Samsara, Bendix) of any accident or other risk event and ensure the appropriate length of video is saved with the accident record in our claims administration system. Update risk systems and personnel as appropriate based on the contents of the video(s).
• Answer incoming calls from drivers, claimants, and customers pertaining to liability, workers' compensation, and cargo issues.
• Project a professional company image through phone interaction and transfer calls to appropriate staff.
• Identify, research, and resolve internal and external customer issues using the computer system.
• Perform general clerical duties, including opening mail, building files, ordering police reports, electronic file attachment, and typing.
• Conduct initial claim investigation and triage handling for liability, property damage, and workers' compensation claims.
• Document non-work-related driver illnesses and injuries, motorist and internal complaints, CSA violations, and citations in AS400 and incident reporting.
• Perform other related duties as assigned by supervisory personnel.

Knowledge, Skills, and Abilities :

Education and Experience :

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.