Restoration Supervisor - Bloomington, IN

Job Description

Job Description

Salary : Summary :

The Restoration Supervisor oversees all aspects of assigned restoration projects and assigned Production / Restoration crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.

Primary Responsibilities :

• Manage the customer experience and overall customer satisfaction.
• Manage the client experience and overall client satisfaction.
• Provide priority response to potential customers.
• Develop scope of work for projects and review estimates.
• Negotiate customer and / or client approval of project scope and estimate.
• Schedule crews and resources to provide service on active projects.
• Coordinate and oversee Restoration services with crews and subcontractors.
• Document and / or review job file to support the services provided.
• Maintain communication with internal and external stakeholders.
• Manage Production / Restoration expenses.
• Manage equipment and materials (assets).
• Follow and oversee safe work practices and adherence to safety and risk management guidelines.
• Train Production / Restoration personnel.
• Recruit Production / Restoration personnel.
• Manage Production / Restoration personnel.
• Continued development of leadership and management skills, as well as restoration expertise.
• Other tasks / duties as required by employer.

Education and Experience Requirements :