Service Writer

Description

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.

Job Duties :

Fields internal and external customer inquiries to the Service Department

Opens work orders as directed by the Service Manager / Shop Foreman and maintains control until they are closed and invoiced

Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager

Maintains Service Department filing and records

Updates customer profiles using equipment, hours, or other information from the customer work orders

Maintains accessories and supplies and prepares replacement orders

May prepare Service Technician efficiency reports

May process warranty and / or product improvement claims including the computation of charges, submission and follow-up

And other duties as assigned

Job Requirements :

Basic knowledge of accounting practices

Ability to use standard desktop load applications such as Microsoft Office and internet functions

Knowledge of office procedures

General understanding of mechanical / technical terms is preferred

High School Diploma or equivalent experience

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer

All positions require pre-employment screening.

Must be authorized to work in the United States.

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