Overpayment Recovery Specialist Customer Service (RECRUITED)

Job Description

Job Description

Located in Amarillo, TX

Salary : 17.50 / hr.

Express Employment Professionals is currently hiring Customer Service Representatives for a growing company in Amarillo! This position is responsible for contacting providers and resolving potential overpaid claims for medical, dental and long-term care providers on behalf of insurance clients. This position is primarily an outbound calling role in a fast-paced working environment. This is an in-person position located in Amarillo, Tx.

Responsibilities

• Politely and effectively communicates with medical, dental, and long-term care providers regarding identified insurance overpayments.
• Persistent at problem solving and escalated appropriately.
• Proactively making contact and responding both verbally and in writing with providers.
• Responsible for maintaining and accurately updating in the operating system, to include : points of contact, adding or creating notes, recovery stages, etc.
• Perform administrative duties to include : creating notes, researching overpayments, sending emails / faxes, etc.
• Basic level of polices & procedures
• Positively respond to coaching, mentoring and feedback.

Ability to work in a fast-paced and team environment.

Achieve daily, weekly, and monthly recovery goals and metrics.

Competencies

Required Education and Experience

Preferred Education and Experience

Schedule : Mon-Fri 8-5

Pay : $17.50 / hr

Apply online at expresspros.com or visit us at :

6605 I-40 West, Amarillo, TX 79106

#1982TX

Express Office : Amarillo

6605 I-40 West

Amarillo, TX 79106