Field Service Engineer

Job Description

Job Description

Position :                         Field Service Specialist - Atlanta

Country :                          US

Department :                    Field Service

Reports to (Level) :         Management

About Us :

oneservice, Inc is the worldwide leader for third-party managed service solutions for the diagnostic, medical, and life science markets. Our mission is to redefine service excellence with best-in-class service solutions. We are looking for a well-qualified and motivated Field Service Engineer to join our team in supporting our customers in achieving optimal performance from their instrumentation.

Position Summary :

The responsibilities include installing, maintaining, and servicing existing diagnostic, medical, and life science instrumentation while troubleshooting issues. This role focuses on providing an exceptional customer experience on-site and remotely. You'll work with high-tech product platforms related to life sciences and laboratory analytical apparatus.

PLEASE NOTE : This position is located in Atlanta, GA.  Preference will be given to candidates already based within a 45 mile radius of Atlanta International Airport (ATL).  No relocation is offered for this position.

Key Responsibilities :

• Installation & Maintenance

Install new molecular diagnostic and life science instruments at customers' premises, ensuring functionality, proper installation, and compliance with specifications.

Diagnose and troubleshoot mechanical, electrical, and software issues.

Deliver thorough training to end-users on equipment operation, maintenance, and care.

Record all service activities, including maintenance schedules, repairs, and customer interactions.

Work closely with technical support, sales, and R&D teams, providing feedback on instrument performance.

oneservice is an ISO9001 : 2015 certified organization, conforming to those procedures and standards.

Qualifications :

At least 3 years of field service experience with molecular diagnostic or life science instrumentation.

Proficiency in diagnosing and repairing complex instrumentation involving mechanical, electronic, and software systems.

Excellent communication and interpersonal skills for effective collaboration with customers and teams.

Willingness to travel extensively (up to 75% overnight travel).

Benefits :

Why Join Us?

At oneservice, you will be part of a dynamic team dedicated to making a difference in healthcare and life sciences. We value innovation, commitment, and customer satisfaction, and we provide growth opportunities for our employees to help them excel in their careers.

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