IVR Engineer

Experience architecting and developing IVR solutions for call center enablement

• C# / .NET for programming

Experience with building SQL queries

Experience with Platform UI, preferably Cisco

Understanding of telephony practices - how technology is affected by IVR

Experience partnering with customer experience stakeholders and translating between technical and non-technical personnel

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Required Skills & Experience

Insight Global is looking for an IVR Engineer to join a growing financial services partner in the Des Moines Metro area. This individual will be responsible for collaborating with the Customer Experience stakeholders and developing solutions for IVR enhancements and solutions to enable the call center team. They will also be expected to understand telephony practices to ensure the best, most user friendly experience. This role will be compensated at a starting hourly rate of $60 / HR.

Nice to Have Skills & Experience

Experience with Cisco

Financial Services / Insurance industry experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.