Specialist, Helpline (Registered Respiratory Therapist or RN)

Job Description

Job Description

The American Lung Association has an excellent opportunity for a Specialist, Helpline . Working as a member of the Quitline, you will join an outstanding group of professionals dedicated to our mission : to save lives by improving lung health and preventing lung disease through research, education, and advocacy.

The person in this role is responsible for working within the American Lung Association mission related grant funded programs, Chronic Lung Disease Management. Responsible for providing virtual education on Asthma, COPD and Pulmonary Fibrosis .

Schedule : 9 am – 7 pm CST; Monday through Friday.

Location : This position is home-based, and we encourage candidates in any location in the United States to apply.

Responsibilities :

• Answer Lung HelpLine incoming calls related to those who are seeking assistance in Asthma, COPD and Pulmonary Fibrosis education – providing proactive counseling on chronic lung disease management.
• Provide written and oral translation between English and Spanish preference.
• Complete and maintain documentation in the database for each call –ie : logging message left on voicemail, performing counseling and follow ups on designated calls, etc. as appropriate.
• Provide callers information or guidance on all questions regarding chronic lung disease management (telephone, chat, text, email).
• Select and participate in local, state and national seminars and courses designed to increase skills and knowledge related to job requirements (Ex : become or maintain NAEC, AE-C, CTTS).
• Pre-certified as an Asthma Educator and maintain CEU requirement for certification.
• Maintain certification in respiratory care or nursing, AE-C, CTTS or other public health related credentials.
• Follow HelpLine protocols.
• Assure all information is collected and entered into the database.
• Participate as a member of the resource evaluation committee to assure continual updating of resources.
• Work with the nationwide team to support, develop, implement, and evaluate chronic lung disease (asthma / COPD / Pulmonary Fibrosis) programs.
• Understand and implement protocols for dealing with special groups or projects.
• Develop and maintain existing and emerging guidelines-based content, skills, tools and resources for chronic disease management topics (ie : asthma, COPD, Pulmonary Fibrosis).
• Coordinate and assist with implementing mission related activities.
• Coordinate, implement and monitor deliverables.
• Develop, assist and complete reports as assigned; including annual report, awards, grants and other activities assigned.
• Represent HelpLine interests through attending internal and external committees and work groups as assigned.
• Continually seek organizational, program and chronic lung disease specific innovation and growth.

Qualifications :

Compensation : Exact compensation may vary based on skills, experience, and location. The target hiring range for this position is between $41,000 and $56,000 per annum.

Benefits : The Lung Association offers a comprehensive benefits package including :

Questions? For more details about this role please reach out to alahr@lung.org.

Equal Employment Opportunity

The American Lung Association is committed to employ, in its best judgment, the most suitable candidates for approved positions while engaging in recruitment and selection practices that are in compliance with all applicable employment laws. We are an equal opportunity employer : women, minorities, veterans and persons with disabilities are encouraged to apply.

Policy Statement

It is the policy of the American Lung Association to prohibit discrimination and harassment of any type and to provide equal employment opportunities to employees and applicants, without regard to their race, color, sex, sexual orientation, age, marital status, religion, national origin, alienage or citizenship status, genetic predisposition or carrier status, or physical and / or mental disabilities, veteran status, or any other status protected by law. The American Lung Association will take affirmative action to employ, advance in employment and otherwise treat all individuals in the foregoing categories without discrimination in all employment practices. This policy applies in all Human Resources actions including recruitment, selection, evaluation, promotion, compensation and training.